Resource Scheduling Coordinator

Resource Scheduling Coordinator – West Byfleet | Full-time | £28,000 – £32,000

A busy, service-led business is looking for an organised Resource Scheduling Coordinator to take ownership of high-volume inbound bookings and day-to-day scheduling.

This is a fast-paced, client-facing role where you\’ll be responsible for allocating appointments to a mobile field-based team , managing workloads, handling changes, and making sure client requests are covered – even when diaries are tight.

Duties/Attributes

Managing inbound bookings via phone, email and online portals

Scheduling and allocating work to a field-based team based on location, availability and workload

Using bespoke bookings software to manage diaries, updates and last‐minute changes

Re‐scheduling cancelled or amended appointments quickly and accurately

Coordinating visits and maintaining clear scheduling records

Handling customer booking queries and updating contact details

Supporting report/admin workflow tasks linked to appointments

Liaising with clients and customers to keep bookings running smoothly

Proven experience in bookings coordination / resource scheduling / despatch / planning (high-volume environment)

Confident, calm communicator who can build positive client relationships

Strong initiative—solutions-focused and comfortable thinking on your feet

Excellent organisation and attention to detail

Comfortable using bespoke scheduling or bookings software (and learning new systems quickly)

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd\’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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