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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a supportive team at a leading automotive service provider in Guildford.
- Benefits: Enjoy competitive pay, bonuses, and opportunities for training and career growth.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours with a great team atmosphere and potential for uncapped bonuses.
The predicted salary is between 33600 - 37400 £ per year.
Automotive Service Advisor based in Guildford, 45hrs per week, 1 in 4 Saturdays (8am-12pm) paid at 1.5 x hourly rate.
Basic Salary: £33,600
Bonus Scheme: £3,600
OTE: £37,400+ Uncapped Upsell Bonus for key products
Our client is seeking a customer‑focused Automotive Service Advisor to be the key link between customers and the service department. You’ll ensure a smooth service experience from check‑in to vehicle pickup.
Responsibilities:
- Greet customers and identify service needs
- Schedule appointments and manage workflow
- Prepare and explain repair orders, costs, and timelines
- Provide updates on vehicle status
- Coordinate with technicians for accurate diagnostics
- Promote recommended services
- Handle warranty and insurance claims
Requirements:
- Strong communication and customer service skills
- Automotive knowledge preferred
- Ability to explain technical details clearly
- Organized, with good time‑management skills
- Proficient with service software and MS Office
- Valid driver’s license
Experience:
- Prior automotive or customer‑facing experience preferred
- Dealership experience is a plus
Why Join?
- Competitive pay and benefits
- Training and career development
- Supportive, professional team environment
Copperfield Recruitment Ltd are an equal opportunities employer.
Service Advisor in Guildford employer: Copperfield Recruitment Ltd
Contact Detail:
Copperfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. They might know of openings or can put in a good word for you, which can really help us stand out.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any automotive knowledge you have – we want to see your passion shine through!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part when you go for interviews. A smart appearance shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives us a chance to remember your great personality!
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any automotive experience you have. We want to see how you can be the key link between customers and our service department!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role of Service Advisor. Share specific examples of how you've provided excellent service in the past – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep it clear, concise, and professional – we want to see how you can explain technical details clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Copperfield Recruitment Ltd
✨Know Your Stuff
Brush up on your automotive knowledge before the interview. Familiarise yourself with common service procedures and terminology, as well as the specific services offered by the company. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to be the key link between customers and the service department.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as how you would handle a dissatisfied customer or explain a complex repair order. Practising your responses will help you feel more at ease during the actual interview.
✨Dress the Part
Even though the role is in an automotive environment, it's important to present yourself professionally. Dress smartly to make a good first impression. This shows that you take the opportunity seriously and are ready to represent the company well.
