IT Infrastructure Engineer in London

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody.

Department Overview: Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver critical strategic technology initiatives, programs, and large projects across the division. We provide major incident management and empower the business and engineering functions with the data and insights they need to make critical infrastructure decisions.

Team Purpose: Infrastructure Engineers in the Level 2 Support Team bridge the gap between first line support team and the other engineering and management teams. Managing the platforms they cover, providing an escalation point for support and improving the services provided for our end users.

Role Purpose: As an Infrastructure Engineer, you will support the day-to-day operations of our IT infrastructure, focusing primarily on Apple estate management, cloud support, and systems integrations. The role will be part of the Level 2 Support Team, helping resolve more complex issues escalated from the Service Desk. The Infrastructure Engineer will contribute to automation efforts and have opportunities to grow your technical capabilities.

Core Responsibilities:

• Assist in managing macOS devices using JAMF Pro and JAMF Connect.
• Support macOS patching and Apple Business Manager tasks.
• Help maintain cloud environments (AWS/Azure) under guidance.
• Contribute to scripting and automation (Python, Bash).
• Help manage platforms and their integrations (e.g., Slack, Teams, Atlassian).
• Provide Tier 2 support to the Service Desk.
• Participate in incident response and root cause analysis.
• Troubleshoot and resolve complex end user issues.
• Entra IDP management and troubleshooting.
• Document processes and configurations clearly.

Basic Experience:

• Experience with JAMF Pro and macOS device management.
• Familiarity with Apple Business Manager and macOS patching workflows.
• Exposure to cloud platforms (AWS or Azure) and basic services.
• Introductory knowledge of scripting languages (Python, Bash).
• Understanding of networking fundamentals (IP, DNS, VPN).
• Experience with ticketing systems and basic ITIL practices.
• Awareness of endpoint security and compliance principles.

Skills:

• Problem Solving: Proactively identifies issues and proposes effective solutions.
• Mentorship: Support junior engineers through coaching and knowledge sharing.
• Cross-Team Collaboration: Work effectively with DevOps, Engineering, and Service Delivery teams.
• Project Participation: Work on infrastructure projects with minimal supervision.
• Adaptability: Comfortable prioritising workloads and communicating well.

At least 2 years experience working within an IT department.

Why Copper?

At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you’ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices. Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. Diversity and inclusion matter to us – they’re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone's voice matters. If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward. Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper’s the place.

Interview Process at Copper:

Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes:

• Initial Screening – A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
• Technical Interview – A virtual session conducted via Microsoft Teams, where you’ll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.
• In-Person Interview – A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.

Additional steps may be added based on the role’s complexity or seniority. We aim to keep the process transparent and respectful of your time.

Benefits:

• Paid Time Off – A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance – Inclusive of dental, optical, audiology, and mental health coverage.
• Life Insurance
• Enhanced Pension Contributions – Includes an enhanced employer matching contribution.
• 24/7 Employee Assistance Programme (EAP)

Equal Opportunity:

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.