Technical Support Lead in London

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody.

The Team Lead for Technical Services L2 will oversee advanced support operations, focusing on macOS environments and JAMF strategy. This role will provide leadership to the L2 technical team, drive endpoint management strategy, and ensure alignment with security and compliance standards. The Team Lead will mentor Technical Support engineers, manage escalations, and collaborate with cross‐functional teams to deliver a seamless IT experience.

Key Responsibilities

• Lead the L2 Technical Services team, providing guidance and performance management.
• Define and execute macOS and JAMF strategy, including Apple Business Manager integration.
• Oversee JAMF Pro, JAMF Connect, and related automation workflows.
• Manage escalated incidents and ensure timely resolution of complex technical issues.
• Collaborate with Infrastructure and DevOps teams on automation and integration projects.
• Drive endpoint security and compliance initiatives across macOS fleet.
• Develop and maintain documentation, standards, and best practices for device management.
• Provide oversight for network configuration and support activities.
• Mentor team members and foster a culture of continuous improvement.
• Participate in strategic planning for technology lifecycle and modernization efforts.

Essential Skills and Experience

• Proven leadership experience in IT support or infrastructure teams.
• Advanced proficiency with JAMF suite (Pro, Connect, Protect) and Apple Business Manager.
• Strong understanding of macOS lifecycle management and patching workflows.
• Experience with automation and scripting (Python, Bash) for device management.
• Knowledge of cloud platforms (AWS, Azure) and integration with endpoint management.
• Familiarity with security and compliance frameworks for enterprise environments.
• Excellent problem‐solving and decision‐making skills.
• Strong communication and stakeholder management capabilities.
• Ability to mentor and develop technical talent within the team.
• Adaptability to changing priorities and fast‐paced environments.

At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. Jump into a fast‐moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you'll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. Diversity and inclusion matter to us – they’re woven into Copper life. From employee‐led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone voice matters.

If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward. Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper’s the place.

Benefits

• Paid Time Off – a minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays.
• Comprehensive Medical Insurance – inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded.
• Life Insurance.
• Enhanced Pension Contributions – includes an enhanced employer matching contribution.
• 24/7 Employee Assistance Programme (EAP).

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.