Senior Healthcare Engagement Manager in City of London

CoppaFeel! is looking for a Senior Healthcare Engagement Manager to oversee the production of high-quality health information and resources and lead on CoppaFeel!’s healthcare engagement work. The Senior Healthcare Engagement Manager will sit within the CoppaFeel! Education Department and will work closely with the Head of Services and Health Information & Services Manager.

The Senior Healthcare Engagement Manager will be responsible for leading our work in the health engagement space. They will play a key role in supporting the strategic direction of this work and provide insight and sector knowledge to support decision making within the leadership team. This will involve building strong relationships with clinicians and healthcare stakeholders, enhancing CoppaFeel!’s role in the healthcare sector.

The Senior Healthcare Engagement Manager will have oversight of the production of our health information and resource portfolio. This role ensures that all health resources are accessible, impactful, and trusted, meeting the highest standards, including those required by the Patient Information Forum Tick Accreditation. This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties and Responsibilities

• Health Engagement
  • Work closely with the Head of Services to set the strategy for CoppaFeel!’s work in the healthcare space.
  • Provide vision and direction to support departmental growth in healthcare engagement, ensuring alignment with overall organisational goals.
  • Drive the development of new and existing strategic initiatives to engage healthcare professionals, ensuring messaging remains relevant, builds credibility and reflects developments in breast cancer in the healthcare space.
  • Work closely with the Senior Policy & Influencing Manager to strengthen links between influencing and the delivery of health engagement initiatives.
  • Work closely with the Senior Programmes Manager to support the development of regional engagement work and the development relationships across Cancer Alliances.
  • Work collaboratively internally and externally to understand the needs of different healthcare audiences and work with teams across the organisation to develop engagement initiatives that increase knowledge and confidence of breast cancer in younger people.
  • Establish and maintain relationships with key clinicians and expert stakeholders to enhance CoppaFeel!’s presence within the healthcare space.
  • Lead on the design and delivery of training for healthcare professionals encouraging the integration of CoppaFeel!’s resources into their practice.
  • Lead and manage CoppaFeel!’s Medical Advisory Group, ensuring it evolves in line with organisational needs.
• Health Information
  • Work with the Head of Services to set strategic direction in relation to resources, health information content and the production process.
  • Provide expert advice and guidance at both strategic and operational levels on best practice approaches to delivering high quality health information and resources, with a focus on optimising reach and impact.
  • Hold responsibility for the continued accurate and consistent development of the charity's Health Information provision.
  • Oversee the creation and dissemination of high-quality health information, ensuring it is accessible, accurate, and meets accreditation standards required by the Patient Information Forum.
  • Provide direction to the Health Information and Services Manager in development and delivery of a portfolio of materials, resources and reminder services.
• Strategy & Management
  • Support initiatives to ensure that CoppaFeel! Staff are knowledgeable and up to date with issues around breast cancer in younger people.
  • Design and deliver internal Health Information team training across the organisation.
  • Line manage the Health Information & Services Manager and the Health & Services Executive, offering guidance, support, and opportunities for professional growth and development.
  • Represent CoppaFeel! in media opportunities where appropriate to communicate key health messaging.
  • Work with the Impact & Evaluation manager to ensure robust monitoring and evaluation frameworks are in place to track the effectiveness and impact of our work.
  • Collaborate with the Senior Engagement & Inclusion Manager to ensure that all health information and engagement strategies are inclusive, accessible, and representative of diverse communities.
  • Manage departmental budgets ensuring efficient use of resources and supporting and informing phasing and re-forecasting.
  • Support the development and implementation of operational plans, ensuring that projects are tightly managed and delivered on time and within budget.

Skills, Experience and Qualifications

• Essential
  • Extensive experience leading the delivery of health engagement initiatives.
  • Proven experience in the design and delivery of education and training for healthcare professionals.
  • Awareness of clinical policy and practice changes influencing health care practice and delivery.
  • Knowledge of Healthcare professional culture, NHS systems, primary care settings, and breast cancer services.
  • Proven experience in developing and writing health information and applying health literacy best practices.
  • Strong ability to understand medical information and how this can be translated into clear, accessible messaging.
  • Experience managing health information production processes, ensuring accuracy and accessibility.
  • Experience managing multiple projects with the ability to oversee competing priorities and deadlines.
  • Experience managing budgets.
  • Experience in line management, with a focus on team development.
  • Outstanding collaboration skills with both external and internal stakeholders and ability to manage relationships with confidence.
  • Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes.
  • Understanding of EDI principles in service delivery.
• Desirable
  • Awareness of developments in the clinical research space and how this might influence healthcare practice.
  • Strategic planning experience in the health or charity sector.
  • Experience representing organisations in media or public communications, or a willingness to be trained.

Application information

Applications will close end of day on the 2nd March, with the aim to commence interviews in the W/C 16 March 2026. CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

• Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.
• Employee Assistance Programme Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
• Access to Self Space training and 1:1 therapy.
• Core working hours of 10am to 4pm.
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies.
• All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity. While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work. We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.