At a Glance
- Tasks: Lead a team to deliver outstanding dining experiences and ensure guest satisfaction.
- Company: Join Coppa Club, known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy perks like a £2000 referral scheme, 50% food discount, and private healthcare.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Passion for customer service, teamwork, adaptability, and leadership skills required.
- Other info: Access to training programmes and enrichment events tailored just for you.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to play a pivotal role in delivering exceptional dining experiences? Coppa Club is seeking a motivated and guest-focused Supervisor to join our dynamic team.
Why us?
- Referral scheme of up to £2000!! So spread the word.
- WageStream – track, stream, save & learn with your hard earned ££££.
- 50% discount on food and soft drinks across all our brands.
- Long service rewards including increased holiday and access to private healthcare.
- Discounted room rates at our award-winning hotels.
- 50% off Private Event Space hires.
- Health & Wellbeing Support.
- Mental Health & Legal Guidance.
- Financial Support & Advice.
- Access to a wide range of discounts from well-known brands.
- Access to our Enrichment Days & Events Calendar.
- Apprenticeship Programmes tailored to YOU.
Why you?
- Customer Focus: A passion for delivering exceptional customer service and ensuring guest satisfaction.
- Team Player: Excellent teamwork and collaboration skills, with the ability to work effectively with colleagues at all levels.
- Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
- Leadership: Ability to lead by example and motivate team members to achieve goals.
- Problem-Solving: Strong problem-solving skills and the ability to make sound decisions under pressure.
The Role:
- Guest Experience: Ensure exceptional guest experiences through attentive service and personalized interactions.
- Team Management: Supervise and support team members, providing guidance and assistance as needed.
- Operational Support: Assist in day-to-day operations, including opening and closing procedures, cash handling, and resolving guest inquiries.
- Training and Development: Support in training initiatives to enhance team skills and performance.
- Quality Control: Maintain high standards of cleanliness, hygiene, and presentation throughout the restaurant.
- Communication: Liaise with management and other departments to ensure smooth operations and efficient communication.
Ready to make a difference in the dining experience of our guests? Apply now and we will aim to be in touch asap!
Supervisor employer: Coppa Club
Contact Detail:
Coppa Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Coppa Club's values and customer service philosophy. Understanding their approach to guest experiences will help you align your answers during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated team members or resolved conflicts, as this will highlight your suitability for the Supervisor role.
✨Tip Number 3
Research common challenges faced in the hospitality industry, especially in fast-paced environments. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Coppa Club if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position at Coppa Club. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, team management, and problem-solving. Use bullet points for clarity and focus on achievements that demonstrate your leadership abilities.
Write a Personalised Cover Letter: In your cover letter, express your passion for delivering exceptional dining experiences and your enthusiasm for the role. Mention specific examples from your past experiences that showcase your customer focus and teamwork skills.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coppa Club
✨Show Your Customer Focus
Prepare examples of how you've delivered exceptional customer service in the past. Highlight specific situations where you went above and beyond to ensure guest satisfaction, as this role is all about creating memorable dining experiences.
✨Demonstrate Teamwork Skills
Be ready to discuss your experience working in teams. Share stories that showcase your ability to collaborate effectively with colleagues and how you’ve contributed to a positive team environment.
✨Exhibit Leadership Qualities
Think of instances where you took the lead or motivated others. This could be during a busy shift or when training new staff. Showing that you can inspire and guide your team will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you handle challenges under pressure. Prepare to discuss specific problems you've faced in previous roles and the solutions you implemented, demonstrating your critical thinking and adaptability.