Front Desk Receptionist - Coppa Club Hotel
Are you ready to be the smiling face that sets the tone for unforgettable stays? Coppa Club is looking for a welcoming and detail-oriented Front Desk Receptionist to greet guests, manage reservations, and ensure every interaction is smooth, friendly, and memorable. This is a PART TIME role, up to 16 hours a week working varying shifts including weekends, evenings and bank holidays.
Why Coppa Club?
We’re more than a hotel - we're a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:
- Stream Access - Track, manage, and access your earnings instantly.
- 50% Off Food & Soft Drinks - Across all our brands.
- Free meals when on shift - a selected menu for you to choose from when on your break
- Long Service Rewards - such as extra holidays and access to private healthcare.
- Hotel Discounts - Reduced rates at our award-winning properties.
- Event Space Savings - 50% off private hire bookings.
- Wellbeing Support - Mental health, legal guidance, and financial advice.
- Retail Discounts - Enjoy savings from top brands.
- Apprenticeship Programmes - Tailored to your career goals.
- Enrichment Days & Team Events - Because fun matters too.
What You Bring
We’re looking for someone who’s warm, organised, and thrives on guest satisfaction:
- Customer focus: Passionate about delivering exceptional service.
- Communication: Clear, confident, and professional - face-to-face and over the phone.
- Organisation: Skilled at multitasking and managing time efficiently.
- Adaptability: Calm and resourceful in a fast-paced environment.
What You’ll Do
As Front Desk Receptionist, you’ll be the heartbeat of our guest experience:
- Welcome guests: Greet arrivals with warmth, manage check-ins and check-outs smoothly.
- Manage reservations: Handle bookings, cancellations, and special requests with accuracy.
- Be the go-to: Provide information about hotel amenities, services, and local attractions.
- Handle admin: Answer calls, respond to emails, and process payments professionally.
- Solve problems: Address guest concerns promptly and ensure satisfaction.
- Ensure safety: Follow procedures to maintain a secure environment for guests and staff.
At Coppa Club, we’re proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.
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Part Time Receptionist in Reading employer: Coppa Club
Coppa Club is an exceptional employer that prioritises both guest satisfaction and team development in the vibrant heart of London. With a strong emphasis on a supportive work culture, employees are encouraged to take initiative and grow within their roles, all while being part of a community-focused environment that celebrates relaxed excellence. Joining our team means being part of a dynamic atmosphere where your contributions truly matter and opportunities for personal and professional growth abound.
