At a Glance
- Tasks: Be the friendly face that welcomes guests and manages their stay.
- Company: Join Coppa Club, a vibrant hotel that feels like home.
- Benefits: Enjoy 50% off food, free meals on shift, and hotel discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make every guest's experience unforgettable while having fun at work.
- Qualifications: Passionate about customer service with strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to be the smiling face that sets the tone for unforgettable stays? Coppa Club is looking for a welcoming and detail-oriented Front Desk Receptionist to greet guests, manage reservations, and ensure every interaction is smooth, friendly, and memorable.
Why Coppa Club? We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:
- Stream Access – Track, manage, and access your earnings instantly.
- 50% Off Food & Soft Drinks – Across all our brands.
- Free meals when on shift – a selected menu for you to choose from when on your break.
- Long Service Rewards – such as extra holidays and access to private healthcare.
- Hotel Discounts – Reduced rates at our award-winning properties.
- Event Space Savings – 50% off private hire bookings.
- Wellbeing Support – Mental health, legal guidance, and financial advice.
- Retail Discounts – Enjoy savings from top brands.
- Apprenticeship Programmes – Tailored to your career goals.
- Enrichment Days & Team Events – Because fun matters too.
What You Bring: We’re looking for someone who’s warm, organised, and thrives on guest satisfaction:
- Customer focus: Passionate about delivering exceptional service.
- Communication: Clear, confident, and professional—face-to-face and over the phone.
- Organisation: Skilled at multitasking and managing time efficiently.
- Adaptability: Calm and resourceful in a fast-paced environment.
What You’ll Do: As Front Desk Receptionist, you’ll be the heartbeat of our guest experience:
- Welcome guests: Greet arrivals with warmth, manage check-ins and check-outs smoothly.
- Manage reservations: Handle bookings, cancellations, and special requests with accuracy.
- Be the go-to: Provide information about hotel amenities, services, and local attractions.
- Handle admin: Answer calls, respond to emails, and process payments professionally.
- Solve problems: Address guest concerns promptly and ensure satisfaction.
- Ensure safety: Follow procedures to maintain a secure environment for guests and staff.
Ready to make every guest feel at home from the moment they arrive? Apply now and join the Coppa Club team. At Coppa Club, we’re proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.
Hotel receptionist in Reading employer: Coppa Club
At Coppa Club, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Front Desk Receptionist, you'll enjoy fantastic benefits such as instant access to your earnings, generous discounts on food and hotel stays, and opportunities for personal growth through our apprenticeship programmes. Join us in a role that not only offers meaningful interactions with guests but also fosters a sense of community and well-being among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel receptionist in Reading
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the amenities and services Coppa Club offers. This way, when you chat with guests, you can provide them with all the info they need to have a fantastic stay.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being clear and confident is key. Try role-playing with friends or family to get comfortable with different scenarios you might encounter at the front desk.
✨Tip Number 3
Show off your organisational skills! Create a system for managing tasks and prioritising guest requests. This will help you stay calm and collected, even when things get busy at the reception.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Coppa Club team!
We think you need these skills to ace Hotel receptionist in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for guest satisfaction.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills align with what we’re looking for, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps to convey your message effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining the Coppa Club team. We can’t wait to hear from you!
How to prepare for a job interview at Coppa Club
✨Show Your Warmth
As a Front Desk Receptionist, your personality is key! Make sure to convey your warmth and friendliness during the interview. Practice greeting someone as if they were a guest, showcasing your ability to make them feel welcome right from the start.
✨Know the Hotel Inside Out
Familiarise yourself with Coppa Club's amenities, services, and local attractions before the interview. This will not only impress your interviewers but also show your genuine interest in the role and the hotel itself.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it’s handling bookings or addressing guest concerns, being able to articulate your organisational skills will highlight your suitability for the fast-paced environment.
✨Be Ready to Solve Problems
Think of scenarios where you had to resolve issues quickly and effectively. During the interview, share these experiences to demonstrate your adaptability and resourcefulness, which are crucial traits for a Front Desk Receptionist.
