At a Glance
- Tasks: Greet guests, manage reservations, and provide top-notch customer service.
- Company: Join a vibrant hotel team in Reading with a focus on guest satisfaction.
- Benefits: Enjoy 50% off food, discounted stays, and health support.
- Other info: Flexible evening shifts with opportunities for career growth and enrichment events.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: Strong communication skills and the ability to multitask in a fast-paced setting.
Working mostly evening shifts with some morning and day time shifts when required. Shift patterns are typically 07:00-15:00, 10:00-18:00 & 14:30-22:30. This is a part time role (around 24 hours per week) over a 7 day period, including bank holidays and festive periods.
Responsibilities
- Guest Reception: Greet guests warmly upon arrival, check them in/out, and assist with any inquiries or requests.
- Reservation Management: Handle reservations, cancellations, and modifications accurately and efficiently.
- Communication: Serve as a point of contact for guests, providing information about hotel facilities, services, and local attractions.
- Administrative Tasks: Perform various administrative duties, including answering phone calls, responding to emails, and processing payments.
- Problem‑Solving: Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
- Safety and Security: Maintain a safe and secure environment for guests and colleagues by following hotel procedures and protocols.
- Customer Service: Provide excellent service and ensure guest satisfaction.
Qualifications
- Strong interpersonal and communication skills, both in person and over the phone.
- Excellent organisational skills with the ability to handle multiple tasks efficiently.
- Ability to thrive in a fast‑paced environment and handle various situations with ease.
Benefits
- 50% discount on food and soft drinks across all our brands.
- Long service rewards including increased holiday and access to private healthcare.
- Discounted room rates at our award‑winning hotels.
- 50% off Private Event Space hires.
- Health & Wellbeing Support.
- Mental Health & Legal Guidance.
- Financial Support & Advice.
- Access to a wide range of discounts from well‑known brands.
- Access to our Enrichment Days & Events Calendar.
- Apprenticeship Programmes tailored to YOU.
Part Time Evening Receptionist - Reading employer: Coppa Club
Join our dynamic team as a Part Time Evening Receptionist in Reading, where we prioritise a supportive work culture and employee growth. Enjoy fantastic benefits such as a 50% discount on food and drinks, access to private healthcare, and tailored apprenticeship programmes, all while working in a vibrant environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening Receptionist - Reading
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Coppa Club and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part Time Evening Receptionist - Reading
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Coppa Club that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Coppa Club.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Coppa Club get a sense of who you are beyond your experience!
How to prepare for a job interview at Coppa Club
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Coppa Club and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
