At a Glance
- Tasks: Handle customer claims via phone and email, ensuring excellent service and accurate processing.
- Company: Join a dynamic team at Coplus, dedicated to customer satisfaction.
- Benefits: Work from home after training, flexible hours, and comprehensive training provided.
- Other info: Embrace a supportive environment with opportunities for learning and development.
- Why this job: Perfect for those seeking part-time work with a focus on customer service and personal growth.
- Qualifications: Good English and Maths skills; customer service experience is a plus but not required.
The predicted salary is between 9384 - 9384 £ per year.
Claims Agent - Night Shift 14hrs per week Saturday 4pm - Midnight & Sunday - 8pm - 4am including bank holidays
Salary: £9,384 per year
Work location: Working from home once in office training is completed. Initial training will be Monday - Friday in our Norwich office 9am - 5pm for the first 2/3 weeks upon joining.
With full training given we are looking for people who are confident in communicating with our customers over the phone and via email and have a real 'can do' positive mindset. We pride ourselves in providing our customers with a high level of service 24/7, 365 days a year.
Experience: Customer Service experience is desirable but not essential. No previous experience? Don't let that stop you from applying. Here at Coplus, our focus is on hiring the right people and delivering excellent training.
Duties and Responsibilities:
- Receiving claims via email and phone, and quickly taking care of the customer’s journey, ensuring to select the right track to achieve good customer and business outcomes.
- Managing emails and incoming phone calls in line with SLA’s.
- Ensure that all information collected is recorded accurately and clearly.
- Manage cases effectively, liaise with the in-hours teams with clear communications emails ensuring each influence you have of any case is effective and moves the case to conclusion.
- Handle incoming post/email.
- Ensure that SLA's and company procedures are adhered to at all times.
- Escalating potential fraudulent claims through the appropriate channels.
- Escalating complaints through the appropriate channels.
- Contribute to and follow at all times, the firm’s policy on Treating Customers Fairly.
- Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm.
- You must always act with integrity, due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- Operate and comply with the requirements of the firm’s own procedures, the Financial Services and FCA regulations.
Person Specification:
- Essential:
- Good basic English and Maths skills (at least GCSE grade C or equivalent).
- Proficient in MS Office.
- Reliable timekeeping.
- Ability to learn and competently use different IT systems.
- Accuracy and attention to detail.
- An organised approach and good time management skills.
- Cooperative team player.
- Ability to work collaboratively within a team environment.
- Demonstrates empowerment and deploys this positively and appropriately.
- Confident with verbal and written communication skills.
- Able to deliver good customer service.
- A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
- Strong organisation skills with the ability to work to a high standard towards deadlines & SLA’s.
- Excels at operating in a fast-paced environment.
- The ability to effectively manage own caseload.
- Great communicator through all channels available.
- Demonstrate the ability to identify information required in order to make appropriate and effective decisions under pressure.
- Strong organisation skills with the ability to work to a high standard towards deadlines.
- Desirable:
- Ability to prioritise their own workload as well as that of others, to work on their own initiative and to identify improvements on an ongoing basis.
- Ability to persuade and influence others.
- Ability to problem solve and generate and build on new ideas.
- Excellent coaching and mentoring skills to develop others.
- Thorough understanding of FCA regulations.
- Experience of developing and implementing process change; reducing contact centre costs and improving performance.
Expected Behaviours:
- Demonstrate the business values at all times: Customer First, Always improving, Show professionalism, Shared purpose, Make a difference.
Claims Agent - Weekend Night Shift, 14hrs per week (Sat 4pm -midnight, Sun 8pm - 4am) in Norwich employer: Coplus
At Coplus, we pride ourselves on being an excellent employer by fostering a supportive work culture that values continuous learning and personal growth. Our team members enjoy the flexibility of working from home after initial training in our Norwich office, alongside competitive pay and a commitment to providing exceptional customer service. We believe in empowering our employees with the skills they need to succeed, ensuring a rewarding and meaningful career path for all.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Agent - Weekend Night Shift, 14hrs per week (Sat 4pm -midnight, Sun 8pm - 4am) in Norwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coplus and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coplus and let us see your personality shine through!
We think you need these skills to ace Claims Agent - Weekend Night Shift, 14hrs per week (Sat 4pm -midnight, Sun 8pm - 4am) in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coplus.
Get Familiar with Our Brand:Before applying, take some time to learn about Coplus and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coplus
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coplus.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coplus will surely appreciate.
