At a Glance
- Tasks: Support customers in maximising value from products through training and technical expertise.
- Company: Copley Scientific, a leader in pharmaceutical testing solutions.
- Benefits: Competitive salary, daily free lunch, pension scheme, and additional holiday options.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Make a real impact by helping customers understand and use innovative scientific equipment.
- Qualifications: Degree in science or engineering and experience in the pharmaceutical industry.
The predicted salary is between 40000 - 50000 € per year.
The Product Support Specialist plays an important role in supporting customers to achieve maximum value from Copley Scientific products. This includes ensuring users have a clear understanding of their equipment and are confident in its application. This position combines technical expertise with customer engagement. The successful candidate will be responsible for the installation of complex equipment and systems at customer sites, including IQ and OQ validation, ensuring all activities are delivered to a high standard. In addition, they will design and deliver structured training programmes, both in person and online, for customers, distributors, and internal stakeholders. The Product Support Specialist will also work collaboratively across the business, supporting the Business Development team with product demonstrations and partnering with the Marketing team to develop high-quality supporting materials. This role would suit an individual who is technically strong, well organised, and confident in communicating with a range of audiences, and who takes a proactive approach to supporting both customers and colleagues.
Location: Nottingham, UK
Key Responsibilities & Duties
- Providing pre-and post-sales support across the portfolio of inhaler, pharmaceutical, and detergent testing products.
- Planning and coordinating product installations, upgrades, and training at customer sites, ensuring a smooth and positive customer experience.
- Delivering on-site Installation Qualification (IQ) and Operational Qualification (OQ) activities to a high standard.
- Developing and delivering comprehensive training programmes for customers, distributors, agents, and internal teams.
- Preparing technical papers and presentations, and representing the company at industry conferences.
- Supporting distributors and agents through ongoing training and guidance, including regional support where required.
- Working closely with the Applications Specialist to develop and maintain a structured training school schedule, focused on helping users get the most from Copley equipment.
- Supporting the Sales team during the quotation process, ensuring equipment configurations are well aligned to customer needs.
- Supporting customers in resolving product or service issues in a timely and professional manner.
- Collaborating with the Business Development team to identify and develop customer training opportunities.
- Working with the Applications and Support teams to create clear, high-quality training materials and technical documentation.
- Acting as a voice of the customer, feeding back insights to the Product Development team to support continuous product improvement and innovation.
- Building relationships with users and prospects to expand technical knowledge and contribute to scientific presentations and journal publications.
- Partnering with Marketing to develop technical notes, presentations, videos, and product demonstrations that support business development activities.
- Proactively identifying opportunities to improve processes, products, and the overall customer experience.
Skills & Qualifications
- A highly organised and detail-oriented individual, with a strong commitment to quality and continuous improvement.
- Degree-level qualification in a scientific or engineering discipline.
- A minimum of three years’ experience within the pharmaceutical or life sciences industry.
- Strong written and verbal communication skills, with the ability to convey technical information clearly.
- Confident presentation skills, with experience delivering to a range of audiences.
- Well-developed problem-solving skills, with a proactive and analytical approach.
- Ability to build effective working relationships with stakeholders at all levels.
- Flexible and adaptable, with the ability to work across different areas of the business and travel internationally (typically up to 30% travel expected).
- Highly computer literate, with good working knowledge of Microsoft Office applications.
- Experience working within a regulated environment (e.g. GMP, GLP, ISO 9001).
Salary & Benefits
- Salary between £40,000 – £50,000 per annum, based on skills and experience.
- Lunch provided daily, free of charge.
- Contributory pension and matched company contribution up to 8%.
- Option to purchase an additional 5 holiday days per year.
- Discretionary bonus scheme.
- Cycle to Work scheme.
- Free on-site car and bike parking (electric vehicle charging point).
Product Support Specialist in Nottingham employer: Copley Scientific
Copley Scientific is an exceptional employer located in Nottingham, UK, offering a dynamic work environment that fosters collaboration and innovation. As a Product Support Specialist, you will benefit from a strong commitment to employee growth through structured training programmes and opportunities for international travel, all while enjoying competitive salary packages and generous benefits such as daily lunches and a contributory pension scheme. The company values quality and continuous improvement, ensuring that you are supported in delivering high standards of customer engagement and technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Copley Scientific and their products so you can speak confidently about how your skills align with their needs. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your technical explanations! Since the role involves conveying complex information, make sure you can break down technical concepts into simple terms. This will help you connect better with customers and colleagues during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and expectations. Plus, it might just give you an edge in your application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Copley Scientific.
We think you need these skills to ace Product Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the pharmaceutical or life sciences industry. We want to see how your skills align with the role of Product Support Specialist, so don’t hold back on showcasing your technical expertise!
Show Off Your Communication Skills:Since this role involves a lot of customer engagement, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to convey your ability to explain complex information effectively.
Highlight Your Organisational Skills:Being detail-oriented and organised is key for this position. In your application, share examples of how you’ve successfully managed projects or training programmes in the past. We love to see candidates who can juggle multiple tasks while maintaining high standards!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Copley Scientific
✨Know Your Products Inside Out
Make sure you have a solid understanding of Copley Scientific's products and their applications. Familiarise yourself with the technical specifications and common customer queries. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate complex information clearly. Prepare examples of how you've successfully conveyed technical details to non-technical audiences in the past. Practising your presentation skills can also give you an edge during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer engagement strategies. Think of specific situations where you've resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and projects simultaneously. Discuss any tools or methods you use to stay organised, especially when coordinating installations or training sessions. This will reassure the interviewers that you can handle the demands of the role.
