At a Glance
- Tasks: Provide friendly IT support and solve technical issues for users across the organisation.
- Company: Join a growing company that values IT as a key business partner.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting IT projects.
- Why this job: Make a real impact while working with modern technologies and building strong relationships.
- Qualifications: Experience in IT support, excellent communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Are you an IT Support professional who enjoys helping people as much as solving technical problems? We are looking for a personable and proactive IT Support Administrator to join a busy and growing organisation. This is an excellent opportunity for someone who combines strong technical skills with outstanding customer service, building trusted relationships with users and becoming a valued point of contact across the business.
The successful candidate will be confident working directly with employees at all levels, providing a professional, friendly, and responsive support service while ensuring IT systems remain secure, reliable, and efficient. We are looking for someone that is happy helping end users face to face, by email and on the phone.
This role is ideal for an individual who enjoys being highly visible within a business, taking ownership of issues, and delivering a positive end-user experience. You'll be supporting a wide range of technologies while building strong relationships with colleagues, understanding their needs, and ensuring they feel supported every step of the way.
You will provide first- and second-line support, manage user accounts and devices, support cloud-based technologies, and work closely with third-party providers to maintain a high-quality IT service.
Key Responsibilities- Act as a trusted and approachable point of contact for all IT-related queries
- Build strong working relationships with end users across the organisation
- Deliver excellent customer service through clear communication and proactive support
- Provide onsite and remote technical support for hardware, software, and network issues
- Troubleshoot and resolve technical incidents efficiently while keeping users informed throughout
- Administer Active Directory, user accounts, permissions, and Group Policy
- Configure, deploy, and support laptops, desktops, and mobile devices
- Install, maintain, and troubleshoot Microsoft 365 applications and business systems
- Support Azure environments and cloud-based services
- Monitor and maintain IT infrastructure, systems, and network performance
- Implement and support security measures including MFA, endpoint protection, patch management, and encryption
- Coordinate support activities with Managed Service Providers (MSPs) and external vendors
- Manage IT assets, software licensing, and equipment lifecycle processes
- Support employee onboarding and offboarding activities
- Create and maintain documentation, procedures, and knowledge base materials
- Assist with IT projects, upgrades, and continuous improvement initiatives
We're seeking someone who is technically capable but equally passionate about delivering an exceptional user experience.
You will have:
- Previous experience in a first- or second-line IT support role
- Excellent interpersonal and communication skills
- A genuine passion for helping users and solving problems
- The ability to build rapport quickly with people at all levels of an organisation
- Strong troubleshooting and analytical skills
- Experience supporting Microsoft 365 environments
- Knowledge of Active Directory and user administration
- Exposure to Azure and cloud technologies
- A proactive approach and willingness to take ownership of issues through to resolution
- Strong organisational skills and the ability to prioritise effectively
- Experience working with ERP systems such as SAP
- Knowledge of Cyber Essentials and/or ISO 27001
- Experience working alongside Managed Service Providers (MSPs)
- Microsoft, CompTIA A+, Network+, or Security+ certifications
This is an opportunity to join an organisation where IT is seen as a valued business partner rather than simply a support function. You'll have the chance to make a real impact, develop strong relationships across the business, and play a key role in delivering an outstanding user experience while working with modern technologies and systems.
Due to the nature of this client we can only accept applications from British Citizens.
For further information and to apply please contact Victoria at Copello.
It Support Engineer in Havant employer: Copello
Join a dynamic and growing organisation in Havant as an IT Support Engineer, where your technical expertise and customer service skills will be highly valued. Enjoy a collaborative work culture that prioritises employee growth and development, offering opportunities to engage with cutting-edge technologies while building strong relationships across the business. With a focus on delivering exceptional user experiences, you'll find meaningful and rewarding employment in a role that allows you to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer in Havant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. The more people you know, the better your chances of landing that IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you'd handle them, so you're ready to impress when it counts.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and gives us a chance to get to know you better right from the start. Don't miss out on this opportunity!
We think you need these skills to ace It Support Engineer in Havant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for IT support and helping others. A friendly tone can make a big difference.
Tailor Your Experience:Make sure to highlight your relevant experience in IT support. We’re looking for someone who’s not just technically skilled but also passionate about customer service. Connect your past roles to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Copello
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Active Directory, and Azure. Be ready to discuss specific scenarios where you've successfully resolved issues or improved systems, as this will show your hands-on experience.
✨Show Off Your People Skills
Since this role is all about building relationships, think of examples where you've provided excellent customer service. Prepare to share how you’ve communicated effectively with users at different levels and how you’ve handled tricky situations with a friendly approach.
✨Be Proactive in Problem-Solving
Demonstrate your proactive nature by discussing times when you took ownership of an issue from start to finish. Highlight your troubleshooting process and how you kept users informed throughout, as this shows your commitment to delivering a positive end-user experience.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company’s IT infrastructure or their approach to user support. This not only shows your interest in the role but also gives you insight into how you can fit into their team and contribute to their goals.
