At a Glance
- Tasks: Manage client relationships and provide technical support to enhance customer success.
- Company: Join Copeland, a leader in energy efficiency and sustainability solutions.
- Benefits: Enjoy flexible time off, competitive benefits, and a supportive work environment.
- Other info: Be part of a diverse team committed to equality and continuous improvement.
- Why this job: Make a real impact on clients' operations while growing your career in a dynamic team.
- Qualifications: 5+ years in technical environments and strong French language skills required.
The predicted salary is between 60000 - 75000 £ per year.
French native‑level language skills are essential for this role. This role combines strategic client management with high‑touch technical and engineering support, helping customers maximise the value of the platform to improve operations, energy efficiency, and sustainability outcomes. As a senior member of a growing UK team, you will also play an important role in scaling operations, improving internal processes, and contributing to the continued growth of the business.
Key Responsibilities
- Client Success & Relationship Management
- Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.
- Understand client business objectives, operational challenges, and strategic goals to position solutions effectively.
- Develop and execute customer success plans focused on adoption, retention, and long‑term value delivery.
- Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.
- Onboarding & Customer Experience
- Lead onboarding and implementation activities for new clients and partners.
- Work cross‑functionally with sales, product, and services teams to ensure seamless customer experiences.
- Deliver product training, education sessions, and ongoing guidance to maximise platform utilisation and best‑practice adoption.
- Technical Services & Support
- Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.
- Develop reporting and performance insights that help clients improve operations and sustainability outcomes.
- Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.
- Customer Advocacy & Performance Tracking
- Gather and communicate customer feedback to internal product and account management teams.
- Monitor customer success metrics including adoption rates, retention, and renewal performance.
- Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.
- Team Contribution & Operational Improvement
- Support the continuous improvement of tools, workflows, and customer success processes.
- Contribute to scaling operations across the UK market.
- Demonstrate strong cross‑functional collaboration within a remote team environment.
Required Skills & Qualifications
- 5+ years’ experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.
- 3+ years’ experience managing complex stakeholder relationships in customer success, professional services, or client‑facing roles.
- French native‑level speaker with the ability to support French‑speaking clients and stakeholders.
- Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations and measurement and verification (M&V) principles and practices.
- Strong knowledge of the built environment and building services market.
- Excellent project management, organisational, and communication skills.
- Demonstrated ability to work proactively and independently within cross‑functional remote teams.
- Must be authorised to work full‑time in the UK.
Preferred Skills & Qualifications
- Technical expertise with refrigeration systems.
- Commercial experience within the retail refrigeration market.
- Experience with analytics, data modelling, or performance reporting platforms.
Benefits
- Flexible and competitive benefits plans offer the right options to meet individual and family needs.
- Employees receive flexible time off plans, including parental leave, vacation and holiday leave.
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Copeland will only employ those who are legally authorized to work in the UK. This position does not sponsor work authorization.
Senior Customer Success Manager, Bueno (Copeland brand) employer: Copeland
At Bueno, part of the Copeland brand, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and well-being. As a Senior Customer Success Manager, you will benefit from flexible working arrangements and competitive benefits tailored to support your individual and family needs, while also playing a pivotal role in driving sustainability and operational excellence for our clients. Join our collaborative UK team where your expertise will not only enhance customer relationships but also contribute to the continuous improvement of our innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, Bueno (Copeland brand)
✨Tip Number 1
Network like a pro! Reach out to current employees at Bueno or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their goals, especially in customer success and energy efficiency.
✨Tip Number 3
Show off your technical skills! Be ready to discuss specific examples of how you've tackled challenges in HVAC or energy optimisation. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Success Manager, Bueno (Copeland brand)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and technical support. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Show Off Your French Skills:Since this role requires native-level French, be sure to demonstrate your language proficiency in your application. Whether it’s through your CV or cover letter, we need to know you can communicate effectively with our French-speaking clients.
Highlight Relevant Experience:Focus on your past experiences that relate directly to client management and technical support. We’re looking for examples of how you’ve helped clients achieve their goals, so share those success stories!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Copeland
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and energy optimisation. Be ready to discuss how these concepts apply to customer success and how you can help clients improve their operations.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with stakeholders in the past. Highlight your experience in managing complex client interactions and how you’ve successfully navigated challenges to achieve customer satisfaction.
✨Speak Their Language
Since French native-level skills are essential, practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with French-speaking clients.
✨Be a Problem Solver
Think of specific instances where you've resolved customer issues or improved processes. Show how your proactive approach has led to successful outcomes, and be ready to discuss how you would tackle potential challenges in this role.
