Inside Sales Representative, UK & Nordic countries in Cookstown

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are looking for a dynamic and customer-focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC-R OEM customers across UK & Nordics countries. This role is ideal for a sales professional who thrives in a broad-portfolio, high-impact engagement environment, building strong digital relationships while driving revenue through upselling, cross-selling, and proactive account management.

You will act as the primary commercial interface for your customers, ensuring a seamless experience while supporting Copeland’s range of compressors, electronic controls, and system solutions.

• Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email)
• Manage a diverse portfolio of accounts, ensuring consistent engagement and follow-up
• Conduct regular customer check-ins to understand needs and identify growth opportunities
• Drive upsell and cross-sell initiatives across Copeland’s product and solution portfolio
• Lead pricing discussions and contract negotiations within defined guidelines
• Own and maintain a healthy sales pipeline in CRM
• Ensure accurate forecasting and proper documentation of customer interactions
• Act as the main point of contact for assigned accounts, coordinating with internal teams when needed
• Identify and develop “hidden champions” within customer organizations to expand business potential
• Stay informed on HVAC-R market trends, competitors, and customer challenges

• At least 2 years of experience in the sales process, account management, or technical sales, ideally in HVAC-R or related industries
• Ability to manage a broad portfolio with strong prioritization skills
• Solid understanding of technical products (mechanical and/or electronic components is a plus)
• Strong communication skills, especially in remote/digital customer engagement
• Customer-centric mindset with a proactive and solution-oriented approach
• Experience with CRM tools and pipeline management
• Comfortable working with targets and sales quotas
• Fluent in English (additional languages are a plus)

• Technical curiosity and ability to translate product value to customers
• Strong follow-up discipline and time management
• Continuous learning mindset
• Ability to identify opportunities within existing accounts
• Results-driven, with focus on achieving and exceeding targets

• Be part of a fast-evolving market driven by decarbonization and electrification
• Work with a cutting-edge portfolio of Residential & Commercial HVAC, Cold Chain and Controls Solutions
• Collaborate with an international team in a structured, growth-oriented sales environment

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.