At a Glance
- Tasks: Build strong client relationships and help them maximise the Bueno Platform's value.
- Company: Join Copeland, a leader in energy efficiency and sustainability solutions.
- Benefits: Enjoy flexible benefits, competitive pay, and generous time off.
- Other info: Be part of a diverse team committed to equality and continuous improvement.
- Why this job: Make a real impact on clients' operations and sustainability while working remotely.
- Qualifications: 5+ years in technical environments and fluent in French.
The predicted salary is between 60000 - 80000 £ per year.
Senior Customer Success Manager – Responsible for the UK market. French native‑level language skills essential. Combines strategic client management with high‑touch technical and engineering support, helping customers maximize the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes.
Key Responsibilities
- Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.
- Understand client business objectives, operational challenges, and strategic goals to position Bueno’s solutions effectively.
- Develop and execute customer success plans focused on adoption, retention, and long‑term value delivery.
- Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.
- Lead onboarding and implementation activities for new clients and partners.
- Work cross‑functionally with sales, product, and services teams to ensure seamless customer experiences.
- Deliver product training, education sessions, and ongoing guidance to maximize platform utilisation and best‑practice adoption.
- Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.
- Develop reporting and performance insights that help clients improve operations and sustainability outcomes.
- Act as a senior escalation point for customer issues and collaborate with internal teams to resolve concerns promptly.
- Gather and communicate customer feedback to internal product and account management teams.
- Monitor customer success metrics including adoption rates, retention, and renewal performance.
- Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.
- Support continuous improvement of tools, workflows, and customer success processes.
- Contribute to scaling Bueno’s customer success operations across the UK market.
- Demonstrate strong cross‑functional collaboration within a remote team environment.
Required Skills and Qualifications
- 5+ years’ experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.
- 3+ years’ experience managing complex stakeholder relationships in customer success, professional services, or client‑facing roles.
- French native‑level speaker with the ability to support French‑speaking clients and stakeholders.
- Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.
- Strong knowledge of the built environment and building services market.
- Excellent project management, organisational, and communication skills.
- Demonstrated ability to work proactively and independently within cross‑functional remote teams.
- Must be authorised to work full‑time in the UK.
Preferred Skills and Qualifications
- Technical expertise with refrigeration systems.
- Commercial experience within the retail refrigeration market.
- Experience with analytics, data modelling, or performance reporting platforms.
Benefits
Flexible and competitive benefits plans that offer the right options to meet individual and family needs. Flexible time off, including parental leave, vacation, and holiday leave.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorised to work in the country in which they apply. This position does not provide sponsorship or work authorization for other jurisdictions.
Senior Customer Success Manager, Bueno (Copeland brand) employer: Copeland Cold Chain LP
At Copeland, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Customer Success Manager, you will enjoy flexible benefits tailored to your needs, alongside opportunities for professional growth in the thriving UK market. Our commitment to sustainability and energy efficiency not only enhances our clients' operations but also empowers you to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, Bueno (Copeland brand)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Bueno. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Bueno's platform inside and out. Show us you know how to help clients maximise their value and improve operations. We love candidates who come ready with ideas!
✨Tip Number 3
Practice your French! Since it's essential for this role, brush up on your language skills. Being able to communicate fluently will definitely give you an edge when dealing with French-speaking clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team!
We think you need these skills to ace Senior Customer Success Manager, Bueno (Copeland brand)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing complex stakeholder relationships and your technical understanding of HVAC systems. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help Bueno’s clients achieve their goals. Don’t forget to mention your French language skills, as they’re essential for this role.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in customer success, particularly in energy optimisation or related fields. We love seeing quantifiable results, so if you’ve improved adoption rates or retention, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Copeland Cold Chain LP
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and energy optimisation. Be ready to discuss how these concepts relate to the Bueno Platform and how they can help clients improve their operations.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with stakeholders in the past. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to manage complex client interactions.
✨Speak French Fluently
Since French native-level skills are essential, practice speaking about technical topics in French. You might be asked to explain concepts or solutions in French during the interview, so being comfortable with the language is key.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer success scenarios. Prepare by thinking through potential challenges you might face in the role and how you would address them, especially regarding onboarding and implementation.
