At a Glance
- Tasks: Manage client relationships and provide technical support to enhance the Bueno Platform experience.
- Company: Join Copeland, a leader in energy efficiency and sustainability solutions.
- Benefits: Enjoy flexible time off, competitive benefits, and a supportive work environment.
- Other info: Be part of a diverse team committed to equal opportunity and continuous improvement.
- Why this job: Make a real impact on clients' operations and sustainability while working remotely.
- Qualifications: 5+ years in customer success with strong French language skills and technical expertise.
The predicted salary is between 60000 - 80000 £ per year.
Senior Customer Success Manager – Responsible for the UK market. French native‑level language skills essential. Combines strategic client management with high‑touch technical and engineering support, helping customers maximize the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes.
Key Responsibilities
- Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.
- Understand client business objectives, operational challenges, and strategic goals to position Bueno’s solutions effectively.
- Develop and execute customer success plans focused on adoption, retention, and long‑term value delivery.
- Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.
- Lead onboarding and implementation activities for new clients and partners.
- Work cross‑functionally with sales, product, and services teams to ensure seamless customer experiences.
- Deliver product training, education sessions, and ongoing guidance to maximize platform utilisation and best‑practice adoption.
- Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.
- Develop reporting and performance insights that help clients improve operations and sustainability outcomes.
- Act as a senior escalation point for customer issues and collaborate with internal teams to resolve concerns promptly.
- Gather and communicate customer feedback to internal product and account management teams.
- Monitor customer success metrics including adoption rates, retention, and renewal performance.
- Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.
- Support continuous improvement of tools, workflows, and customer success processes.
- Contribute to scaling Bueno’s customer success operations across the UK market.
- Demonstrate strong cross‑functional collaboration within a remote team environment.
Required Skills and Qualifications
- 5+ years’ experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.
- 3+ years’ experience managing complex stakeholder relationships in customer success, professional services, or client‑facing roles.
- French native‑level speaker with the ability to support French‑speaking clients and stakeholders.
- Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.
- Strong knowledge of the built environment and building services market.
- Excellent project management, organisational, and communication skills.
- Demonstrated ability to work proactively and independently within cross‑functional remote teams.
- Must be authorised to work full‑time in the UK.
Preferred Skills and Qualifications
- Technical expertise with refrigeration systems.
- Commercial experience within the retail refrigeration market.
- Experience with analytics, data modelling, or performance reporting platforms.
Benefits
- Flexible and competitive benefits plans that offer the right options to meet individual and family needs.
- Flexible time off, including parental leave, vacation, and holiday leave.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorised to work in the country in which they apply. This position does not provide sponsorship or work authorization for other jurisdictions.
Senior Customer Success Manager, Bueno (Copeland brand) in London employer: Copeland Cold Chain LP
At Bueno, part of the Copeland brand, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our flexible benefits plans cater to individual needs, while our inclusive work culture fosters collaboration and innovation within a remote team environment. As a Senior Customer Success Manager, you will have the opportunity to build meaningful relationships with clients, drive sustainability outcomes, and contribute to the success of our operations across the UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, Bueno (Copeland brand) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Bueno. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Bueno's platform inside and out. Show us you know how to maximise its value for clients, and you'll stand out as a candidate who gets it.
✨Tip Number 3
Practice your French! Since native-level skills are essential, brush up on your language skills to ensure you can communicate effectively with French-speaking clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Customer Success Manager, Bueno (Copeland brand) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing complex stakeholder relationships and your technical understanding of HVAC systems. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can help Bueno improve operations and sustainability outcomes. Don’t forget to mention your French language skills – they’re essential for this role!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive customer success. Whether it’s improving adoption rates or leading successful onboarding processes, we want to see the impact you’ve made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Copeland Cold Chain LP
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and energy optimisation. Being able to discuss technical details confidently will show that you understand the core of what Bueno does and how it can benefit clients.
✨Build Rapport
Since this role involves managing complex stakeholder relationships, practice building rapport during your interview. Think about how you can connect with the interviewer by discussing shared interests or experiences related to customer success and client management.
✨Showcase Your French Skills
As a French native speaker, be prepared to demonstrate your language skills. You might be asked to switch to French during the interview, so practice discussing your experience and the role in both languages to show your fluency.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific customer scenarios. Prepare examples from your past experience where you've successfully resolved issues or improved customer satisfaction, as this will highlight your problem-solving skills and customer-centric approach.
