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For Companies At a Glance
- Tasks: Drive analysis and optimisation of our fintech SaaS platform for global entrepreneurs.
- Company: Join CopeCart, empowering online entrepreneurs with innovative commerce solutions.
- Benefits: Enjoy remote work, flexible hours, health memberships, and team events in exciting locations.
- Other info: Mentor junior analysts and foster a culture of continuous improvement.
- Why this job: Shape the future of online entrepreneurship while leading impactful projects in a dynamic environment.
- Qualifications: 7+ years as a Business Analyst with strong knowledge of payment systems and compliance.
The predicted salary is between 60000 - 80000 £ per year.
Who we are
CopeCart empowers entrepreneurs to build sustainable income online. We provide the all-in-one commerce stack enabling sellers to:
- Create and market digital products
- Scale subscriptions and recurring revenue
- Reach global audiences with localized payments
Thousands of sellers worldwide run their business on CopeCart — from coaches and creators to powerhouse digital brands. The new generation of online entrepreneurship starts here. And you can help shape it.
The Role
Fintech SaaS - Payment Operations & International Markets
We are seeking an experienced Senior/Lead Business Analyst to join our dedicated product team and drive the analysis, design, and optimization of our fintech SaaS platform. This role encompasses payment processing integrations (Stripe, PayPal), tax compliance systems (Avalara), regulatory compliance, customer-facing features, and internal operations—with a specific focus on international market expansion. As a strategic leader, you will bridge business and technology, mentor team members, establish best practices, and shape product strategy while working in an agile environment.
Key Responsibilities
Strategic Leadership & Product Strategy- Partner with Product Owners and stakeholders to influence product strategy and roadmap decisions
- Lead requirements gathering and analysis for major initiatives and epics across payment, tax, and compliance domains
- Identify and champion process improvements and operational efficiencies
- Establish and evolve BA best practices, documentation standards, and methodologies for the organization
- Analyze complex business needs across payment processing, tax compliance, regulatory requirements, and international market expansion
- Create comprehensive business requirements documents, detailed user stories with acceptance criteria, and business process documentation
- Develop process flow diagrams (BPMN), data flow diagrams, and other visual models to communicate complex business processes
- Translate business requirements into actionable user stories for agile development teams
- Facilitate backlog refinement sessions and ensure stories meet Definition of Ready
- Analyze and optimize payment processing workflows across multiple providers (Stripe, PayPal) and international markets
- Design solutions for tax compliance and calculation requirements using platforms like Avalara
- Ensure compliance with PCI-DSS requirements and international payment regulations (GDPR, PSD2, etc.)
- Work with finance, accounting, and compliance teams to address regulatory and operational requirements
- Actively participate in all agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
- Collaborate with cross-functional teams including engineering, design, QA, product management, and operations
- Manage relationships with external vendors and partners (Stripe, PayPal, Avalara)
- Present findings, recommendations, and project updates to executive stakeholders
- Facilitate stakeholder meetings across compliance, legal, finance, and international teams
- Conduct and synthesize customer feedback sessions and user research
- Mentor junior Business Analysts and team members on analysis techniques and best practices
- Provide guidance on complex business problems and analysis approaches
- Foster a culture of continuous improvement and knowledge sharing
- 7+ years of experience as a Business Analyst, with at least 3 years in a senior or lead capacity
- Strong foundational knowledge of payment systems and international payment processing
- Deep understanding of PCI-DSS compliance requirements
- Knowledge of international payment regulations including GDPR, PSD2, and regional compliance requirements
- Experience with fintech, financial services, e-commerce, payments, SaaS, or banking industries preferred (but open to exceptional candidates from other backgrounds)
- Proven experience working in Agile/Scrum environments with mature practices
- Expert proficiency in tools such as Jira, Aha!, Notion, and Asana
- Strong understanding of Scrum ceremonies, sprint cadences, and backlog management
- Exceptional requirements elicitation, documentation, and management skills
- Expertise in creating process flow diagrams using BPMN or similar methodologies
- Proficiency in data flow diagramming and business process modeling
- Strong analytical and problem-solving abilities with attention to detail
- Ability to translate complex technical and business concepts for diverse audiences
- Develop comprehensive understanding of all payment flows, tax systems, and compliance requirements
- Successfully lead your first major initiative or epic from requirements through delivery
- Establish or refine BA documentation standards and templates for the team
- Build strong working relationships with key stakeholders across product, engineering, compliance, and business teams
- Identify and present actionable process improvements to enhance team efficiency and product quality
What We Offer
We believe great work happens when people are trusted, supported, and having fun.
Remote & flexibilityWork from anywhere — with fully flexible hours based on trust.
Ownership & freedomWe encourage initiative and creative problem-solving. If something can be better? Go build it.
Team eventsWe bring our fully remote team together several times a year in awesome locations.
Health & wellnessEGYM Wellpass membership for access to 6,300+ gyms, yoga, pools, crossfit — across Germany & Austria.
BenefitsCorporate Benefits + pension scheme support.
CultureCoffee chats, flat hierarchy, and a friendly “Du” mindset — joy and growth matter here.
How To Apply
Share your portfolio + CV with us and tell us: Which product experience are you most proud of — and why?
(Senior) Business Analyst (human) employer: CopeCart
Contact Detail:
CopeCart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Business Analyst (human)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and SaaS space, especially those who work at CopeCart or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by diving deep into payment systems and compliance regulations. Brush up on your knowledge of PCI-DSS and GDPR, as these are hot topics in the industry. Show us you know your stuff!
✨Tip Number 3
Don’t just talk about your experience; bring it to life with examples. When discussing your past projects, highlight how you’ve driven process improvements or led teams. We love seeing real impact!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to shape the future of online entrepreneurship with us.
We think you need these skills to ace (Senior) Business Analyst (human)
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your relevant experience. We want to see how your background aligns with the role of a Senior Business Analyst, especially in fintech and payment systems. Don't hold back on those impressive projects you've led!
Tailor Your CV: Customise your CV to reflect the key responsibilities and qualifications mentioned in the job description. Use similar language and keywords to show us you understand what we're looking for. This helps your application stand out from the crowd!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it's relevant to the role. Remember, clarity is key!
Share Your Passion: In your cover letter, let us know why you're excited about this role and our company. Share your thoughts on the future of online entrepreneurship and how you can contribute to our mission. We love seeing genuine enthusiasm!
How to prepare for a job interview at CopeCart
✨Know Your Payment Systems
Make sure you brush up on your knowledge of payment processing systems like Stripe and PayPal. Be ready to discuss how you've worked with these platforms in the past, especially in relation to international markets and compliance.
✨Showcase Your Agile Experience
Since this role involves working in an Agile environment, be prepared to share specific examples of how you've contributed to Agile ceremonies. Highlight your experience with tools like Jira or Asana, and how you've managed backlogs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex business needs you've analysed before and how you translated those into actionable user stories. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership and Mentorship
As a Senior Business Analyst, you'll need to show your ability to mentor others. Prepare examples of how you've guided junior team members or influenced product strategy. This will demonstrate your leadership qualities and commitment to team development.