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- Tasks: Join our team as a Customer Service Advisor, handling calls and data entry.
- Company: Copart is dedicated to operational excellence in vehicle auction services.
- Benefits: Enjoy 23 days of holiday, healthcare cash plan, and discounts on everyday purchases.
- Why this job: Be part of a dynamic team that values customer service and continuous improvement.
- Qualifications: Must have strong communication skills, attention to detail, and Microsoft Office proficiency.
- Other info: Work Monday to Friday with opportunities for volunteering and personal development.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.
Our Customer Support Centre (CSC) are an integral part to Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.
Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.
You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.
What we need from you:
- An excellent Customer Service focussed attitude
- A professional Telephone Manner
- Great attention to detail
- Microsoft Office skills
- Strong communication skills
- The ability to multi-task and priorities workload
What we offer you in return:
- Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
***No agencies please***
Customer Service Representative employer: Copart
Contact Detail:
Copart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Customer Service Representative. Understanding the specifics of vehicle collection instructions and handling personal data will give you an edge in conversations during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing common customer service scenarios. This will help you feel more confident and sound professional when handling calls, which is crucial for this position.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to discuss specific instances will demonstrate your ability to multi-task effectively.
✨Tip Number 4
Research Copart's values and mission. Aligning your answers with their focus on operational excellence and customer satisfaction will show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as attention to detail and strong communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administrative roles. Emphasize your ability to handle calls, manage data entry, and maintain online systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service attitude and professional telephone manner. Use specific examples from your past experiences to demonstrate how you meet the requirements listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Copart
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this role requires a strong customer service focus.
✨Demonstrate Attention to Detail
Since the job involves data entry and administrative work, be prepared to discuss how you ensure accuracy in your tasks. You might want to mention any tools or methods you use to maintain attention to detail.
✨Practice Your Telephone Manner
Given that you'll be handling a high volume of calls, practice speaking clearly and professionally. You could even do a mock call with a friend to get comfortable with the format and flow of a customer interaction.
✨Prepare for Multi-tasking Questions
The ability to multi-task is crucial for this role. Think of examples from your past experiences where you successfully managed multiple tasks at once, and be ready to explain how you prioritize your workload effectively.
