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For Companies At a Glance
- Tasks: Handle customer inquiries, manage data entry, and maintain online systems.
- Company: Join Copart, a leader in vehicle auction services focused on operational excellence.
- Benefits: Enjoy 23 days of holiday, healthcare cash plan, and a paid volunteer day.
- Why this job: Be part of a dynamic team, improve customer experiences, and make a social impact.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Work Monday to Friday with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.
Our Customer Support Centre (CSC) are an integral part to Copart’s Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.
Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.
You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.
What we need from you:
- An excellent Customer Service focussed attitude
- A professional Telephone Manner
- Great attention to detail
- Microsoft Office skills
- Strong communication skills
- The ability to multi-task and priorities workload
What we offer you in return:
⌚Monday to Friday working between 8am-17:30 (shift time may vary) 40hr pw
✨ Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
🌟 Give Back: Receive a paid day to volunteer for a charity of your choice.
💖 Health & Wellness: Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
😊 Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
💼 Your Future: Join our contributory workplace pension scheme for financial security.
📈 Investment: Purchase shares in our global company at a discounted rate.
🚴 Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
🛡️ Life Assurance: Enjoy peace of mind with our life insurance coverage.
💸 Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
🎯 Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
***No agencies please***
Customer Service Representative employer: Copart
Contact Detail:
Copart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the specific services offered by Copart, especially those related to vehicle collection and document processing. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Focus on clarity, professionalism, and building rapport, as these are key skills for a Customer Service Representative.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed data entry or administrative tasks in previous roles. Be ready to discuss these experiences in your interview.
✨Tip Number 4
Highlight your ability to multitask and prioritize by sharing specific instances where you've effectively handled multiple responsibilities at once. This will demonstrate your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that demonstrate your ability to handle calls, manage data entry, and maintain attention to detail. Use specific examples to showcase your skills.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to convey your ability to communicate effectively in both your written application and any potential interviews. Consider including examples of how you've successfully built rapport with customers in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Copart
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Attention to Detail
Since the role requires great attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organized.
✨Practice Your Telephone Manner
As you'll be handling calls, practice speaking clearly and professionally. Consider doing a mock call with a friend to get comfortable with the format and tone expected in a customer service role.
✨Prepare for Multi-tasking Questions
Expect questions about how you prioritize tasks and manage multiple responsibilities. Think of examples from your past experiences where you successfully juggled different duties without compromising quality.
