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- Tasks: Be the first point of contact for customers and deliver exceptional service.
- Company: Join a supportive family at Copart, where we strive for greatness together.
- Benefits: Enjoy 23 days holiday, health cash plan, and exclusive discounts.
- Why this job: Kickstart your career in a dynamic environment with great growth potential.
- Qualifications: Excellent customer service and communication skills are a must.
- Other info: Embrace a diverse workplace that values every individual.
The predicted salary is between 26208 - 28208 £ per year.
We\’re looking for Customer Service Advisors to join our team in Peterlee, SR8 2JQ.
Are you working evenings and/or weekends? Stuck on a salary that doesn\’t go anywhere? Receiving standard benefits? Nothing about Copart is standard. We offer 8am – 5pm working Monday to Friday, starting salary at £26,208 and based on performance, this can increase to £28,208.
We see Copart as a family and as a supportive network we work together to strive for greatness in a forever changing environment, but not forgetting to enjoy the journey.
As a Customer Service Advisor will be first point of contact to our customers in a busy, high volume and performance driven contact centre environment. You will play a key role in delivering exceptional service to all our customers first time, every time!
What do we need from you:
- Excellent customer service skills
- Excellent communication skills both written and verbal
- A clear and professional phone manner
- Strong attention to detail
- Proficient in Microsoft Office and IT in general
- Be able to multi-task in a fast-paced environment
What we offer you in return:
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
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Customer Service Representative employer: Copart UK
Contact Detail:
Copart UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Copart. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or multi-tasking in a fast-paced environment.
✨Tip Number 3
Show off your skills! During the interview, highlight your excellent communication skills and attention to detail. Use specific examples from your past experiences to demonstrate how you've delivered exceptional service before.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: When writing your application, strike a balance between professionalism and friendliness. We’re all about creating a supportive family environment, so let your personality shine through while keeping it polished.
Attention to Detail is Key: Double-check your application for any typos or errors. We value strong attention to detail, and a clean, well-organised application shows us you care about the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Copart UK
✨Know the Company
Before your interview, take some time to research Copart. Understand their values, mission, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your Skills
Prepare specific examples that highlight your excellent customer service and communication skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to deliver exceptional service, which is key for the role.
✨Practice Your Phone Manner
Since you'll be the first point of contact for customers, practice your phone manner. Conduct mock calls with friends or family to refine your tone, clarity, and professionalism. This will help you feel more confident and sound polished during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team’s success.
