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For Companies At a Glance
- Tasks: Assist customers with queries and provide top-notch service in a fast-paced environment.
- Company: Join a dynamic team at our Chester Operation Centre.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and paid volunteer day.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Excellent communication, attention to detail, and teamwork skills required.
- Other info: Opportunities for career growth and exclusive discounts on everyday purchases.
The predicted salary is between 30000 - 42000 £ per year.
We're currently looking for a Customer Service Advisor to join our team at our Chester Operation Centre, CH5 2QZ. Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes. They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.
What we need from you:
- Excellent customer service
- Great, clear communication skills, both written and verbal
- Strong attention to detail
- IT literate
- Adaptable, with the ability to multi-task in a fast-paced environment
- Able to work as part of a team
What we offer you in return:
- Monday to Friday 8am - 5pm
- Relax with 23 days of holiday plus bank holidays and an extra day for a personal special occasion.
- Receive a paid day to volunteer for a charity of your choice.
- Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Join our contributory workplace pension scheme for financial security.
- Purchase shares in our global company at a discounted rate.
- Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Enjoy peace of mind with our life insurance coverage.
- Access our deals hub for savings on everyday purchases and family activities.
Customer Service Representative in Chester employer: Copart UK
Contact Detail:
Copart UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chester
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident when you get that interview.
✨Tip Number 3
Show off your adaptability! Think of examples from past jobs where you had to juggle multiple tasks. We want to see how you thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows you're keen and helps keep you on their radar. Remember, we love proactive candidates!
We think you need these skills to ace Customer Service Representative in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service experience and communication skills, as these are key to what we’re looking for!
Show Off Your Attention to Detail: In your application, demonstrate your strong attention to detail. Whether it’s through your formatting or the way you describe your past roles, we want to see that you can keep things organised and accurate.
Be Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Copart UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like handling inbound and outbound calls, assisting with sales and return queries, and maintaining service level agreements. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since clear communication is crucial in this role, prepare examples that highlight your verbal and written communication skills. Think of situations where you successfully resolved customer issues or explained complex information clearly. Practising these examples will help you articulate your thoughts during the interview.
✨Demonstrate Your Attention to Detail
Attention to detail is vital for a Customer Service Advisor. Be ready to discuss how you've managed documentation and compliance in previous roles. You could even mention specific instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Emphasise Your Adaptability
Working in a fast-paced environment requires adaptability. Prepare to share experiences where you successfully juggled multiple tasks or adapted to sudden changes. This will show the interviewer that you can thrive under pressure and contribute positively to the team.
