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For Companies At a Glance
- Tasks: Be the first point of contact for our members and manage their queries.
- Company: Join a dynamic team at Copart, a leader in vehicle auctions.
- Benefits: Enjoy 23 days holiday, health cash plan, and paid volunteer day.
- Why this job: Make a real difference by providing exceptional customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are currently recruiting an Administrator to join our Member Services Team, based at our office in Bedford, MK44 3JZ. As you will be the first point of contact for our members, our Member Services Administrators play a fundamental role in a team that strives for high quality and member satisfaction. Copart members are able to bid on and buy vehicles in auctions across the UK and Ireland. The Member Services team are responsible for the registration of new Copart members, the renewal of existing members and everything in between.
Responsibilities
- Managing incoming calls from our members
- Administration, such as processing member applications, checking documents and ensuring systems are kept up to date
- Handling sensitive information in line with the data protection legislation
- Completing the new membership registration and renewal process
- Calling potential members to encourage and help them complete their member registration
- Communicating with members via email and telephone
- Helping our members with account queries, such as live auction queries, payments and complaints
- Dealing with difficult conversations, on occasion
- Providing an unparalleled customer experience for our members
- Excellent customer service skills and the ability to professionally handle complaints
- A passion for helping others and solving problems
- A highly confident individual, able to manage incoming and outgoing calls
- Able to multitask and work toward achieving key performance indicators, as set by management
Desirable attributes
- Microsoft Office skills – Excel, Word, Outlook and Teams
- Previous experience in an administration/sales role
- Previous experience of taking payments over the telephone
- Understanding of the need to protect sensitive information
Benefits
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
- Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
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Member Services Administrator employer: Copart Uk Limited
Contact Detail:
Copart Uk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Copart and their Member Services. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident when discussing your customer service skills and how you handle complaints.
✨Tip Number 3
Show off your multitasking skills! Be ready to share examples of how you've juggled multiple tasks in previous roles. This is key for the Member Services Administrator position, so have those stories at the ready!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Member Services Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Services Administrator role. Highlight your customer service skills and any relevant experience in administration or sales, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be the first point of contact for our members, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would interact with our members.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully handled difficult situations or complaints. This will help us see your passion for helping others and solving problems.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Copart Uk Limited
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Member Services Administrator. Familiarise yourself with the tasks like managing calls, processing applications, and handling sensitive information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled difficult conversations or resolved complaints. Highlight your passion for helping others and how you can contribute to member satisfaction.
✨Brush Up on Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel, Word, and Outlook. If you have experience with any specific systems used in administration or sales, be ready to discuss that too. Being tech-savvy will give you an edge in managing member queries efficiently.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your ability to multitask and meet performance indicators. The more you practice, the more at ease you'll feel during the actual interview.
