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- Tasks: Provide technical support and ensure smooth IT operations at Copart UK.
- Company: Join Copart UK Ltd, a leading company in the automotive industry.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and exclusive discounts.
- Why this job: Be part of a dynamic team with opportunities for growth and learning new technologies.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills required.
- Other info: Willingness to travel across the UK and Ireland for projects is essential.
The predicted salary is between 30000 - 42000 £ per year.
Copart UK Ltd is currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation’s IT infrastructure. They will be responsible for installing, maintaining and troubleshooting hardware and software, managing network and server environments, and supporting end-users with technical and desktop problems in response to help desk requests. They may be required to travel to and work at our various sites across the UK and Ireland to assist with projects.
What we need from you:
- Full driving licence
- A good understanding of computer hardware, software, and operating systems (Windows, Linux).
- Proficiency in network troubleshooting and administration (TCP/IP, DNS, DHCP).
- Previous experience of MDM systems is desirable.
- Experience with server management, including Active Directory, Windows Server, and virtualisation.
- The ability to diagnose and resolve technical issues quickly and effectively.
- Strong analytical skills to identify root causes and implement corrective actions.
- Excellent verbal and written communication skills to interact with non-technical users and document processes.
- The ability to explain technical concepts clearly and concisely to users with varying levels of IT knowledge.
- The ability to manage multiple tasks and prioritise work effectively in a fast-paced environment.
- Great attention to detail in maintaining system documentation and following procedures.
- Strong teamwork skills to collaborate with colleagues and other departments.
- A customer-focused approach with a commitment to providing high-quality support.
- Willingness to learn new technologies and continuously improve technical skills.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.
- A minimum of 2 years of experience in an IT support or technician role.
What we offer you in return:
- Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Receive a paid day to volunteer for a charity of your choice.
- Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Celebrate special moments with access to our Recognition Hub and E-card collection.
- Join our contributory workplace pension scheme for financial security.
- Purchase shares in our global company at a discounted rate.
- Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Enjoy peace of mind with our life insurance coverage.
- Access our deals hub for savings on everyday purchases and family activities.
- Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
No agencies please.
Deskside & 2nd Line Support Engineer employer: Copart Uk Limited
Contact Detail:
Copart Uk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Linux, and network protocols like TCP/IP. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved technical issues. This will help you illustrate your analytical abilities and customer-focused approach when speaking with the hiring team.
✨Tip Number 3
Since the role involves working with non-technical users, practice explaining complex IT concepts in simple terms. This will not only help you in interviews but also show that you can effectively communicate with a diverse range of colleagues.
✨Tip Number 4
Highlight any relevant certifications you have, such as CompTIA A+ or Microsoft Certified: Azure Fundamentals. If you don’t have them yet, consider starting the certification process to enhance your qualifications before applying.
We think you need these skills to ace Deskside & 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Emphasise your familiarity with Windows and Linux operating systems, as well as any experience with MDM systems.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Deskside & 2nd Line Support Engineer role. Mention your technical skills, customer-focused approach, and ability to communicate complex concepts clearly to non-technical users.
Showcase Relevant Certifications: If you have certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals, make sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Highlight Teamwork and Communication Skills: Since the role requires strong teamwork and communication skills, provide examples in your application of how you've successfully collaborated with colleagues or supported end-users in previous positions.
How to prepare for a job interview at Copart Uk Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with computer hardware, software, and operating systems. Highlight specific examples of troubleshooting you've done, especially with Windows and Linux, as this will demonstrate your technical proficiency.
✨Communicate Clearly
Since the role involves interacting with non-technical users, practice explaining complex technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and user-friendly language.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past experiences where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your analytical skills.
✨Emphasise Teamwork and Customer Focus
Highlight your ability to work collaboratively with colleagues and your commitment to providing high-quality support. Share examples of how you've worked in a team to achieve common goals or improved customer satisfaction.
