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- Tasks: Be the first point of contact for customer complaints and ensure timely resolutions.
- Company: Join a dynamic team in Bedford focused on customer satisfaction.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and exclusive discounts.
- Why this job: Make a real difference by improving customer experiences every day.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Opportunities for personal growth and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ. Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.,
- Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
- Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
- Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
- Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures
- Identify opportunities to improve our complaint handling process, to ensure customer satisfaction
- Assist with monthly reporting
- Experience in a customer service environment
- Excellent communication skills
- Professional telephone manner
- Microsoft Office skills
- Strong attention to detail
- Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Investment: Purchase shares in our global company at a discounted rate.
- Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Life Assurance: Enjoy peace of mind with our life insurance coverage.
- Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities
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Customer Resolution Coordinator employer: Copart Uk Limited
Contact Detail:
Copart Uk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint resolution. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you successfully resolved customer complaints to demonstrate your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Resolution Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Resolution Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and internal departments, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your professional telephone manner and attention to detail.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples where you've successfully resolved customer complaints or improved processes. We love seeing how you've made a difference in previous positions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Copart Uk Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Resolution Coordinator. Familiarise yourself with the complaint handling process and think about how you would approach resolving customer issues. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved complaints or handled difficult situations. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Attention to Detail
Since accuracy is key in this position, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to keep track of details, especially when logging complaints or managing data. This will highlight your suitability for the role.
✨Prepare Questions About Improvement Opportunities
The job description mentions identifying opportunities to improve complaint handling processes. Prepare thoughtful questions about their current systems and express your ideas on how you could contribute to enhancing customer satisfaction. This shows initiative and a proactive mindset, which are highly valued.
