Claims Settlement Advisor in Cardington

Overview We\’re recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ. Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.
Responsibilities Consistently improving upon and delivering a customer experience to the highest standards for both internal and external customers
Delivering a customer experience to the highest standards
Meeting the required quality standards to ensure operational excellence
To ensure that all parts of the claim\’s settlement process are carried out accurately and in a timely manner
Build rapport with internal and external customers and take ownership for the customer journey
Ensure a strong and consistent level of productivity is achieved
Promote good teamwork and performance by supporting other team members when required
Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
Such other duties as requested by your line manager
Excellent customer service skills
Strong attention to detail
Excellent communication and interpersonal skills
A team player
Energetic and self-motivated
Excellent computer & data entry skills
Microsoft Office skills (Outlook, Excel and Word)
Well-presented and demonstrates a professional, friendly, positive attitude
Experience or working within a high functioning team
Great literacy and numeracy skills
Qualifications Essential: Strong attention to detail
Essential: Excellent communication and interpersonal skills
Essential: A team player
Essential: Energetic and self-motivated
Essential: Excellent computer & data entry skills
Essential: Microsoft Office skills (Outlook, Excel and Word)
Essential: Well-presented with a professional, friendly, positive attitude
Essential: Experience or working within a high functioning team
Essential: Great literacy and numeracy skills
Desirable: Previous experience of working within motor claim management
Desirable: Working in a Call Centre environment
Desirable: Examples of continuous learning and personal development
Desirable: Basic knowledge of motor vehicles
What we offer in return Monday to Friday working
Time For You: 23 days of holiday plus bank holidays, and an extra day for a personal special occasion
Give Back: Receive a paid day to volunteer for a charity of your choice
Health & Wellness: Healthcare Cash Plan, including dental, optical, chiropody, and specialist consultations, tests, and scans, plus Virtual GP access
Appreciating You & Others: Access to our Recognition Hub and E-card collection
Your Future: Contributory workplace pension scheme
Investment: Purchase shares in our global company at a discounted rate
Fitness & Health: Cycle to Work Scheme and gym discounts
Life Assurance: Life insurance coverage
Exclusive Discounts: Deals hub for savings on everyday purchases and family activities
Goal Support: Mortgage Advice, Life Coaching, and Money Hub tools to help achieve goals

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