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- Tasks: Manage total loss motor claims and deliver top-notch customer service.
- Company: Join Copart UK Limited, a leader in the motor vehicle industry.
- Benefits: Enjoy 23 days holiday, health cash plan, and paid volunteer day.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ. Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assists with negotiating and settling total loss motor vehicle claims directly with policyholders, on behalf of our insurance partners.
Key Responsibilities:
- Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers.
- Meeting the required quality standards, to ensure operational excellence.
- Ensuring that all parts of the claim’s settlement process are carried out accurately and in a timely manner.
- Building rapport with internal and external customers and taking ownership for the customer journey.
- Ensuring a strong and consistent level of productivity is achieved.
- Promoting good teamwork and performance by supporting other team members when required.
- Sharing new ideas to improve our service and demonstrating a positive demeanour at all times.
- Such other duties as requested by your line manager.
What we need from you:
- Strong attention to detail.
- Excellent communication and interpersonal skills.
- A team player.
- Energetic and self-motivated.
- Microsoft Office skills (Outlook, Excel, and Word).
- Well-presented and demonstrates a professional, friendly, positive attitude.
- Experience or working within a high functioning team.
- Great literacy and numeracy skills.
- Previous experience of working within motor claim management.
- Working in a Call Centre environment.
- Examples of continuous learning and personal development.
- Basic knowledge of motor vehicles.
What we offer you in return:
- Monday to Friday working.
- Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Receive a paid day to volunteer for a charity of your choice.
- Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Celebrate special moments with access to our Recognition Hub and E-card collection.
- Join our contributory workplace pension scheme for financial security.
- Purchase shares in our global company at a discounted rate.
- Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Enjoy peace of mind with our life insurance coverage.
- Access our deals hub for savings on everyday purchases and family activities.
- Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
No agencies please.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Administrative
Industries: Motor Vehicle Manufacturing
Claims Settlement Advisor in Bedford employer: Copart Uk Limited
Contact Detail:
Copart Uk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Settlement Advisor in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Copart UK Limited. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to claims management and customer service. Think about your past experiences and how they relate to the role of a Claims Settlement Advisor. We want you to shine!
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and communication skills. Share specific examples of how you've successfully managed claims or provided excellent customer service in the past. Let us see your potential!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Claims Settlement Advisor in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Settlement Advisor role. Highlight your experience in motor claims management and customer service, as these are key for us. Use specific examples that showcase your attention to detail and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about joining our team at Copart UK Limited. Mention how your energetic and self-motivated nature aligns with our values and how you can contribute to delivering a best-in-class customer experience.
Showcase Team Spirit: We love team players! In your application, give examples of how you've supported colleagues in previous roles. This will show us that you understand the importance of teamwork and can help promote good performance within our Claims Settlement Team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer and our company culture.
How to prepare for a job interview at Copart Uk Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of motor claims management. Familiarise yourself with common terms and processes related to total loss claims. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built rapport with customers and resolved issues effectively. This is crucial for a Claims Settlement Advisor, so make sure to highlight these skills during your interview.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you supported team members or contributed to a positive team environment. This will show that you're a great fit for their team-oriented culture.
✨Dress the Part and Stay Positive
First impressions matter! Dress professionally and maintain a friendly, positive attitude throughout the interview. A well-presented appearance combined with an upbeat demeanour can set you apart and leave a lasting impression on your interviewers.
