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- Tasks: Be the first point of contact for our members and ensure their satisfaction.
- Company: Join a dynamic team at Copart, a leader in vehicle auctions.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and a paid volunteer day.
- Why this job: Make a real difference by helping members with their queries and concerns.
- Qualifications: Excellent customer service skills and a passion for problem-solving.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 26208 - 26208 £ per year.
We are currently recruiting an Administrator to join our Member Services Team, based at our office in Bedford, MK44 3JZ. As you will be the first point of contact for our members, our Member Services Administrators play a fundamental role in a team that strives for high quality and member satisfaction. Copart members are able to bid on and buy vehicles in auctions across the UK and Ireland. The Member Services team are responsible for the registration of new Copart members, the renewal of existing members and everything in between.
Main duties & responsibilities:
- Managing incoming calls from our members
- Administration, such as processing member applications, checking documents and ensuring systems are kept up to date
- Handling sensitive information in line with the data protection legislation
- Completing the new membership registration and renewal process
- Calling potential members to encourage and help them complete their member registration
- Communicating with members via email and telephone
- Helping our members with account queries, such as live auction queries, payments and complaints
- Dealing with difficult conversations, on occasion
- Providing an unparalleled customer experience for our members
What we need from you:
Essential attributes:
- Excellent customer service skills and to be able to professionally handle complaints
- A passion for helping others and solving problems
- A highly confident individual, able to manage incoming and outgoing calls
- Able to multitask and work toward achieving key performance indicators, as set by management
Desirable attributes:
- Microsoft Office skills - excel, word, outlook and teams
- Previous experience in an administration/sales role
- Previous experience of taking payments over the telephone
- Understanding of the need to protect sensitive information.
What we offer you in return:
- Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Receive a paid day to volunteer for a charity of your choice.
- Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Join our contributory workplace pension scheme for financial security.
- Purchase shares in our global company at a discounted rate.
- Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Enjoy peace of mind with our life insurance coverage.
- Access our deals hub for savings on everyday purchases and family activities.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
Member Services Administrator employer: Copart, Inc.
Contact Detail:
Copart, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Copart and their Member Services Team. Understanding their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your customer service skills and how you handle complaints, which are key for this role.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've successfully managed multiple tasks at once. This is crucial for the Member Services Administrator position, so make sure to highlight your ability to juggle calls and admin work.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Member Services Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you handle complaints and provide support, as this is key for the Member Services Administrator role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. This shows us that you’re genuinely interested in the position.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, especially since you'll be dealing with members who may have questions or concerns.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Copart, Inc.
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Member Services Administrator. Familiarise yourself with the tasks like managing calls, processing applications, and handling sensitive information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled complaints or difficult conversations. Highlight your problem-solving skills and your passion for helping others, as these are essential attributes for the job.
✨Practice Multitasking
In the interview, you might be asked how you handle multiple tasks at once. Think of scenarios where you've juggled various responsibilities effectively. You could even simulate a situation where you manage a call while processing an application to showcase your multitasking abilities.
✨Be Ready for Questions on Data Protection
Given the importance of handling sensitive information, brush up on data protection legislation relevant to the role. Be prepared to discuss how you would ensure compliance while managing member information. This shows that you take the responsibility seriously and understand the implications of the role.
