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- Tasks: Be the first point of contact for our members and ensure their satisfaction.
- Company: Join a dynamic team at Copart, a leader in vehicle auctions.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and exclusive discounts.
- Why this job: Make a real difference by helping members with their queries and concerns.
- Qualifications: Excellent customer service skills and a passion for problem-solving.
- Other info: Opportunities for career growth and a diverse, inclusive workplace.
The predicted salary is between 26208 - 36700 £ per year.
We are currently recruiting an Administrator to join our Member Services Team, based at our office in Bedford, MK44 3JZ. As you will be the first point of contact for our members, our Member Services Administrators play a fundamental role in a team that strives for high quality and member satisfaction.
Copart members are able to bid on and buy vehicles in auctions across the UK and Ireland. The Member Services team are responsible for the registration of new Copart members, the renewal of existing members and everything in between.
Main duties & responsibilities:
- Managing incoming calls from our members
- Administration, such as processing member applications, checking documents and ensuring systems are kept up to date
- Handling sensitive information in line with the data protection legislation
- Completing the new membership registration and renewal process
- Calling potential members to encourage and help them complete their member registration
- Communicating with members via email and telephone
- Helping our members with account queries, such as live auction queries, payments and complaints
- Dealing with difficult conversations, on occasion
- Providing an unparalleled customer experience for our members
What we need from you:
Essential attributes:
- Excellent customer service skills and to be able to professionally handle complaints
- A passion for helping others and solving problems
- A highly confident individual, able to manage incoming and outgoing calls
- Able to multitask and work toward achieving key performance indicators, as set by management
Desirable attributes:
- Microsoft Office skills - excel, word, outlook and teams
- Previous experience in an administration/sales role
- Previous experience of taking payments over the telephone
- Understanding of the need to protect sensitive information.
What we offer you in return:
- Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
- Receive a paid day to volunteer for a charity of your choice.
- Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
- Join our contributory workplace pension scheme for financial security.
- Purchase shares in our global company at a discounted rate.
- Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
- Enjoy peace of mind with our life insurance coverage.
- Access our deals hub for savings on everyday purchases and family activities.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
Job Details
Pay Type: Salary
Hiring Rate: 26,208 GBP
Member Services Administrator in Bedford employer: Copart, Inc.
Contact Detail:
Copart, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Administrator in Bedford
✨Tip Number 1
Get to know the company! Research Copart and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the Member Services Team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from members, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common queries and complaints.
✨Tip Number 3
Show off your multitasking abilities! During interviews or calls, highlight examples where you've successfully managed multiple tasks at once. This is key for keeping up with member registrations and queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Member Services Administrator in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Services Administrator role. Highlight your customer service skills and any relevant experience that shows you can handle calls and manage member queries effectively.
Showcase Your Skills: Don’t forget to mention your Microsoft Office skills, especially if you’re familiar with Excel, Word, and Outlook. We love seeing candidates who can multitask and are confident in handling sensitive information.
Be Personable: Since you'll be the first point of contact for our members, let your personality shine through! Use a friendly tone in your application to show us you’re passionate about helping others and providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Copart, Inc.
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Member Services Administrator. Familiarise yourself with the tasks like managing calls, processing applications, and handling sensitive information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled complaints or difficult conversations. Highlight your problem-solving skills and your passion for helping others, as these are essential attributes for the job.
✨Practice Your Communication Skills
As you'll be communicating with members via phone and email, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle member queries or complaints. This will help you feel more at ease during the actual interview.
✨Be Ready to Discuss Data Protection
Understanding data protection legislation is crucial for this role. Brush up on the basics of handling sensitive information and be prepared to discuss how you would ensure compliance in your day-to-day tasks. This shows that you take the responsibility seriously and are aware of the importance of protecting member data.
