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For Companies At a Glance
- Tasks: Help small and medium businesses thrive on our platform while ensuring client satisfaction.
- Company: Join Coople, a leader in flexible staffing, making work adapt to life.
- Benefits: Enjoy hybrid working options and the chance to make a real impact.
- Why this job: Be part of a dynamic team that values agility, collaboration, and empowerment.
- Qualifications: Fluent in German and English with 3+ years in Customer Success or Sales.
- Other info: This is a 12-month contract starting in June, based in London or Zurich.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Are you available for a temporary contract for around 12 months starting in June ideally? Then read on!
Coople is currently looking for a maternity cover for one of our Customer Success Managers responsible for the German-speaking market in Switzerland, based either in London or in Zurich.
Your Responsibilities
- Working on the Swiss-German market, focusing on the success of small and medium customers in our client base.
- Onboarding new customers: explaining Coople's value propositions and educating customers on using our platform.
- Resolving client issues proactively using scaled initiatives such as hosting customer webinars and writing user guides.
- Supporting our small and medium business clients as they use the Coople platform.
- Quality assuring client job postings and proactively contacting clients to offer support in improving their attractiveness.
- Proactively driving the engagement of clients with their job postings and ensuring client retention.
- Monitoring key client metrics to spot churn risks or opportunities for expansion.
- Supporting the design and optimisation of the client journey and onboarding processes.
- Collecting client feedback on our platform to support further development by the Product and Marketing teams.
Requirements
- Native level German, spoken and written is a must. Swiss-German advantageous.
- Fluent English, spoken and written.
- Bachelor's degree or higher.
- The ideal candidate brings at least 3+ years' experience in a Customer Success or Sales role.
Work Conditions
- The position is based either in our London or our Zurich office.
- This is a hybrid working role, starting in June ideally.
Other Capabilities and Skills
- Great communication skills, comfortable presenting to large audiences over digital webinars.
- Able to handle client objections and complaints.
- Experience of working in a global, remote team.
- Comfortable working in a fast-moving team environment.
- Good knowledge of Excel and PowerPoint.
- Experience with Salesforce is a plus.
- Critical thinking and analytical skills: Ability to spot trends, churn risks, and growth opportunities.
- Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople.
Coople is the UK's Digital Staffing platform that has been working tirelessly to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Agile, Collaborative, Fair, Empowering, and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.
German-speaking Customer Success Manager (12-month contract) employer: Coople
Contact Detail:
Coople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-speaking Customer Success Manager (12-month contract)
✨Tip Number 1
Familiarise yourself with the Swiss-German market and its unique characteristics. Understanding local business practices and cultural nuances will help you connect better with clients and demonstrate your commitment to their success.
✨Tip Number 2
Brush up on your presentation skills, especially for digital webinars. Since you'll be explaining Coople's value propositions, being engaging and clear will make a significant difference in how clients perceive the platform.
✨Tip Number 3
Network with professionals in the Customer Success field, particularly those who have experience in flexible staffing or similar industries. This can provide you with insights and tips that could be beneficial during your time at Coople.
✨Tip Number 4
Stay updated on trends in customer engagement and retention strategies. Being knowledgeable about the latest tools and techniques will not only impress during interviews but also prepare you for the challenges of the role.
We think you need these skills to ace German-speaking Customer Success Manager (12-month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Sales roles, especially any work related to the German-speaking market. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for flexible work and your understanding of Coople's mission. Mention your native-level German skills and any experience you have with onboarding clients or improving customer engagement.
Showcase Relevant Skills: In your application, emphasise your communication skills, ability to handle client objections, and experience with tools like Excel, PowerPoint, and Salesforce. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coople
✨Showcase Your Language Skills
Since the role requires native-level German and fluent English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand Coople's Value Proposition
Familiarise yourself with Coople's services and how they benefit clients, especially in the Swiss-German market. Be ready to discuss how you can effectively communicate these value propositions to new customers during onboarding.
✨Prepare for Client Scenarios
Think of examples from your past experience where you've successfully resolved client issues or improved customer satisfaction. Be ready to share these stories, as they will demonstrate your problem-solving skills and ability to handle objections.
✨Highlight Your Analytical Skills
The role involves monitoring key client metrics and spotting trends. Prepare to discuss any relevant experience you have with data analysis, particularly in identifying churn risks or growth opportunities, and how you used that information to drive client success.
