At a Glance
- Tasks: Provide top-notch support to our German-speaking customers via phone, email, and chat.
- Company: Join Coople, a dynamic HR tech company focused on flexible work solutions.
- Benefits: Remote work, competitive salary, and occasional travel to Zürich for team bonding.
- Other info: Flexible shifts available, with excellent opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others while working in a supportive, flexible environment.
- Qualifications: Fluent German, customer service experience, and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses. As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native-level German both spoken and written is required.
- Experience in customer service or similar customer-oriented jobs.
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Digitally savvy, with a clear openness towards using AI tools.
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Shift arrangements
We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:
- From Monday to Friday, 07:00am to 3:30pm (with 30 minutes lunch break).
- Availability from 06:00am to 2:30pm occasionally is a plus.
- From Wednesday to Sunday, with various shift starting times.
- From Saturday to Wednesday, with various shift starting times.
Should you decide to apply, then you’ll be asked in a next step which of the above shifts you can accommodate to. We do not need all possibilities covered.
Travel and other work conditions
This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected).
Per annum salary indication £ 31’000,-
Ready to take the next step in a dynamic HR tech company? At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.
Customer Support Specialist (German-speaking) employer: Coople
Coople is an exceptional employer that values its employees by offering a fully remote role as a Customer Support Coordinator, allowing for flexibility and work-life balance. With a strong focus on employee growth, Coople provides opportunities for professional development while fostering a supportive and collaborative work culture. Additionally, the chance for occasional travel to Zürich adds a unique advantage to this position, making it an attractive opportunity for those looking to make a meaningful impact in customer service.
