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- Tasks: Support clients and workers over weekends, manage queries, and ensure optimal job coverage.
- Company: Join Coople, a leading flexible staffing agency revolutionising the way businesses connect with skilled workers.
- Benefits: Enjoy remote work, training opportunities, annual bonuses, and generous holiday entitlement.
- Why this job: Be part of a dynamic team in a fast-paced tech environment that values your input and growth.
- Qualifications: Experience in customer support or hospitality, strong communication skills, and a proactive attitude required.
- Other info: Immediate start available; training will be conducted in London for the first few weeks.
Are you looking for a part-time job opportunity with focus on working on weekend days? Do you bring professional experience from the hospitality sector? Then read on to know more about this exciting job opportunity as our Weekend Operations Coordinator .
Who are we?
Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.
With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.
At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.
The Role:
- Work as a key member of our team, providing support to our clients and workers over a weekend
- First point of contact for incoming queries via phone, email and Intercom
- Management of our vendor management systems
- Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend
- Assisting with the delivery of large staffing requests from key clients
- Collecting feedback from users on potential optimisations and improvements for our platform and services.
- Onboarding of new users to Coople and assistance in the growth of our worker pool
- Review worker profiles, previous experience and general recruitment tasks over the weekend
- Supporting our Cooplers reaching their goals and finding rewarding work
- Delivering the best service possible for our clients
- You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery
- Coordinating and organising handovers to ensure the rest of the Operations team is kept up to date on all client activities over the weekends
Working pattern: Part-time, 27 hours per week, across 3 days – Friday, Saturday, and Sunday, from 09:00 to 18:00 (including a daily 1-hour paid lunch break). Immediate start available.
This role is remote; however, it is preferred that you attend our London office for training and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays.
Skills required:
- Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
- Previous experience in the hospitality sector
- Strong communication skills, both written and verbal
- Proactive, solution-oriented, and able to handle multiple tasks efficiently
- Excellent organisational skills with attention to detail
- Experience with vendor management systems and platform-based tools
- Ability to collaborate effectively with colleagues and clients
- Strong interpersonal skills and a customer-focused approach
- Comfortable working independently and managing priorities over weekends
Benefits :
- Be part of a great team!
- Training and development opportunities
- Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above
- Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment
- Holiday Entitlement: for this part-time role with 27 working hours per week, you can expect 17 days of annual leave entitlement, plus public holidays as applicable in the relevant jurisdiction
- Your opinion matters: you can improve product, processes, and tools at Coople
If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!
Weekend Operations Coordinator (part-time, remote) employer: Coople UK
Contact Detail:
Coople UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Operations Coordinator (part-time, remote)
✨Tip Number 1
Familiarise yourself with Coople's platform and services. Understanding how the system works will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Highlight your experience in the hospitality sector during any conversations or interviews. Share specific examples of how you've handled customer queries or managed operations, as this will resonate well with the role's requirements.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks, especially over weekends. Think of scenarios where you've successfully juggled responsibilities and how that can apply to the Weekend Operations Coordinator position.
✨Tip Number 4
Showcase your proactive approach by thinking of potential improvements for Coople's services. Bringing ideas to the table during discussions can set you apart as a candidate who is not just looking for a job, but is eager to contribute to the company's success.
We think you need these skills to ace Weekend Operations Coordinator (part-time, remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, operations, or recruitment, especially within the hospitality sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of the Weekend Operations Coordinator and how you can contribute to Coople's mission.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to handle queries effectively and collaborate with team members.
Highlight Flexibility and Proactivity: Emphasise your ability to work independently and manage multiple tasks efficiently, particularly over weekends. Provide examples of how you've successfully navigated similar challenges in past roles.
How to prepare for a job interview at Coople UK
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality sector during the interview. Share specific examples of how you've handled customer queries or managed operations, as this will demonstrate your suitability for the Weekend Operations Coordinator role.
✨Demonstrate Strong Communication Skills
Since the role involves being the first point of contact for clients and workers, it's crucial to exhibit your communication skills. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to show that you can effectively manage inquiries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks. Prepare by thinking of scenarios from your past work where you successfully managed challenges, especially in a fast-paced environment like hospitality.
✨Familiarise Yourself with Coople's Platform
Before the interview, take some time to explore Coople's platform and understand its functionalities. Being knowledgeable about the tools you'll be using will not only impress your interviewers but also show your proactive approach to the role.
