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- Tasks: Support clients and workers over weekends, manage queries, and ensure optimal job coverage.
- Company: Join Coople, a leading flexible staffing agency revolutionising the way businesses connect with skilled workers.
- Benefits: Enjoy remote work, training opportunities, annual bonuses, and generous holiday entitlement.
- Why this job: Be part of a dynamic team in a fast-paced tech environment that values your input and growth.
- Qualifications: Experience in customer support or hospitality, strong communication skills, and a proactive attitude required.
- Other info: Immediate start available; initial training in London office for 2-3 weeks.
Are you looking for a part-time job opportunity with focus on working on weekend days? Do you bring professional experience from the hospitality sector? Then read on to know more about this exciting job opportunity as our Weekend Operations Coordinator.
Who are we? Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, and office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently, and with high quality workers. With a focus on flexibility, reliability, and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.
At Coople, we believe in being Agile, Collaborative, Fair, Empowering, and Passionate with the desire to make things happen.
The Role:
- Work as a key member of our team, providing support to our clients and workers over a weekend.
- First point of contact for incoming queries via phone, email, and Intercom.
- Management of our vendor management systems.
- Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend.
- Assisting with the delivery of large staffing requests from key clients.
- Collecting feedback from users on potential optimisations and improvements for our platform and services.
- Onboarding of new users to Coople and assistance in the growth of our worker pool.
- Review worker profiles, previous experience, and general recruitment tasks over the weekend.
- Supporting our Cooplers reaching their goals and finding rewarding work.
- Delivering the best service possible for our clients.
- You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery.
- Coordinating and organising handovers to ensure the rest of the Operations team is kept up to date on all client activities over the weekends.
Working pattern: Part-time, 27 hours per week, across 3 days – Friday, Saturday, and Sunday, from 09:00 to 18:00 (including a daily 1-hour paid lunch break). Immediate start available. This role is remote; however, it is preferred that you attend our London office for training and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays.
Skills required:
- Previous experience in a customer support, customer service, operations, or recruitment-based role, ideally within a technology or platform-based environment.
- Previous experience in the hospitality sector.
- Strong communication skills, both written and verbal.
- Proactive, solution-oriented, and able to handle multiple tasks efficiently.
- Excellent organisational skills with attention to detail.
- Experience with vendor management systems and platform-based tools.
- Ability to collaborate effectively with colleagues and clients.
- Strong interpersonal skills and a customer-focused approach.
- Comfortable working independently and managing priorities over weekends.
Benefits:
- Be part of a great team!
- Training and development opportunities.
- Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above.
- Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment.
- Holiday Entitlement: for this part-time role with 27 working hours per week, you can expect 17 days of annual leave entitlement, plus public holidays as applicable in the relevant jurisdiction.
- Your opinion matters: you can improve product, processes, and tools at Coople.
If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!
Weekend Operations Coordinator (part-time, remote) employer: Coople UK
Contact Detail:
Coople UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Operations Coordinator (part-time, remote)
✨Tip Number 1
Familiarise yourself with the Coople platform before applying. Understanding how it works and its features will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in the hospitality sector during any conversations or interviews. Share specific examples of how you've handled customer queries or managed operations, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your proactive approach by preparing questions about the role and the company culture. This shows that you're not just interested in the job, but also in how you can contribute to the team.
✨Tip Number 4
Network with current or former employees of Coople on platforms like LinkedIn. They can provide valuable insights into the company and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Weekend Operations Coordinator (part-time, remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, operations, or recruitment, especially within the hospitality sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of the Weekend Operations Coordinator and how you embody their values of agility, collaboration, and empowerment.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to handle queries effectively and provide excellent customer service.
Highlight Flexibility and Proactivity: Emphasise your ability to work independently and manage priorities, particularly over weekends. Provide examples of how you've successfully handled multiple tasks in previous roles, showcasing your proactive approach to problem-solving.
How to prepare for a job interview at Coople UK
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality sector during the interview. Share specific examples of how you've handled customer queries or managed operations, as this will demonstrate your suitability for the Weekend Operations Coordinator role.
✨Demonstrate Strong Communication Skills
Since the role involves being the first point of contact for clients and workers, it's crucial to exhibit excellent communication skills. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to show that you can effectively manage incoming queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks. Prepare by thinking of scenarios from your past work experiences where you successfully resolved issues or improved processes, particularly in a fast-paced environment.
✨Familiarise Yourself with Coople's Platform
Before the interview, take some time to explore Coople's platform and understand its functionalities. Being knowledgeable about the tools you'll be using will not only impress your interviewers but also show your proactive approach and genuine interest in the role.
