At a Glance
- Tasks: Provide top-notch support to our German-speaking customers via phone, email, and chat.
- Company: Join Coople, a dynamic HR tech company focused on flexible work solutions.
- Benefits: Competitive salary, remote work, and occasional travel to Zürich for team bonding.
- Other info: Flexible shifts and a vibrant team culture await you!
- Why this job: Be part of a mission to make flexible work rewarding for everyone.
- Qualifications: Fluent in German, customer service experience, and strong communication skills.
The predicted salary is between 31000 - 31000 £ per year.
Flexibility has become one of the defining features of successful workplaces.
You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Fixed-term contract until 12 January 2027, with the possibility of extension.
We are looking for someone who can start as soon as possible.
- Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
- Your Capabilities and Skills
- Native-level German both spoken and written is required
- Experience in customer service, help desk or similar customer-oriented jobs
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Digitally savvy, with a clear openness towards using AI tools
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
- Shift arrangements
We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:
- From Monday to Friday, 08:30am to 5:00pm (with 30 minutes lunch break)
- Some weekend shift may be required.
- Travel and other work conditions
This is a non-office-based role and can be performed fully remote from within the UK.
We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected).
Per annum salary indication £ 31’000,-
Ready to take the next step in a dynamic HR tech company?
At Coople, we connect companies and workers through a platform built for flexible work.
We help businesses plan smarter and support people in finding jobs that fit their lives.
Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.
Customer Support Specialist (German-speaking) temp. contract in Leicester employer: Coople UK
Coople is an exceptional employer that champions flexibility and collaboration, making it an ideal workplace for those seeking meaningful employment. With a strong focus on employee growth and a vibrant work culture, you will have the opportunity to thrive in a remote role while connecting with your team in Zürich a few times a year. Our values of agility, empowerment, and fairness ensure that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (German-speaking) temp. contract in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coople UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coople UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Specialist (German-speaking) temp. contract in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coople UK.
How to prepare for a job interview at Coople UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coople UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coople UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
