At a Glance
- Tasks: Provide top-notch support to our German-speaking customers via phone, email, and chat.
- Company: Join Coople, a dynamic HR tech company revolutionising flexible work.
- Benefits: Fully remote role with competitive salary and occasional travel to Zurich.
- Other info: Flexible shifts available, perfect for students or those seeking work-life balance.
- Why this job: Be part of a mission-driven team that values flexibility and collaboration.
- Qualifications: Fluent German speaker with customer service experience and strong communication skills.
The predicted salary is between 31000 - 31000 £ per year.
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses. As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native-level German both spoken and written is required.
- Experience in customer service, help desk or similar customer-oriented jobs.
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Digitally savvy, with a clear openness towards using AI tools.
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Shift arrangements
We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:
- From Monday to Friday, 07:00am to 3:30pm (with 30 minutes lunch break). Availability from 06:00am to 2:30pm occasionally is a plus.
- From Wednesday to Sunday, with various shift starting times.
- From Saturday to Wednesday, with various shift starting times.
Should you decide to apply, then you’ll be asked in a next step which of the above shifts you can accommodate to. We do not need all possibilities covered.
Travel and other work conditions
This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2 – 3 days per trip expected).
Per annum salary indication £31,000,-
Ready to take the next step in a dynamic HR tech company? At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.
Customer Support Specialist (German-speaking) employer: Coople UK
Coople is an exceptional employer that champions flexibility and innovation, making it an ideal workplace for those seeking a rewarding career in customer support. With a strong emphasis on collaboration and empowerment, employees enjoy the benefits of remote work while having the opportunity to connect with their team in Zurich a few times a year. The company fosters a vibrant work culture that values agility and fairness, providing ample growth opportunities for ambitious individuals looking to thrive in the HR tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (German-speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coople UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coople UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (German-speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coople UK:Your cover letter is your chance to shine! Tell us why you want to work at Coople UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coople UK!
How to prepare for a job interview at Coople UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
