At a Glance
- Tasks: Provide top-notch support to customers in German and French via phone, email, and chat.
- Company: Join Coople, a dynamic HR tech company focused on flexible work solutions.
- Benefits: Enjoy a competitive salary, remote work flexibility, and a supportive team environment.
- Other info: Fully remote role with excellent career growth opportunities in a vibrant team.
- Why this job: Make a real impact by helping others while working in a fast-paced, collaborative setting.
- Qualifications: Fluent in German and French, with customer service experience and strong communication skills.
The predicted salary is between 31000 - 43400 € per year.
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner in both German and French.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language.
- Experience in customer service or similar customer-oriented jobs.
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Comfortable working in a fast-paced team setting.
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Work conditions
- The usual weekly working cadence will be Monday to Friday, in fixed shifts starting 08:30am until 5:00pm (30 minutes break).
- This is a non-office-based role and can be performed fully remotely from within the UK. Being within commuting distance of London could be a plus.
- Per annum salary indication £31,000.
Ready to take the next step in a dynamic HR tech company? At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.
Customer Support Coordinator (German- and French-speaking) in Edinburgh employer: Coople Switzerland
Coople is an exceptional employer that champions flexibility and collaboration, making it an ideal workplace for those seeking meaningful employment. With a strong focus on employee growth and a supportive remote work culture, you will thrive in a dynamic environment where your contributions directly impact our mission to enhance the flexible work experience. Join us in Switzerland, where your language skills in German and French will be valued, and enjoy the benefits of working with a passionate team dedicated to empowering both workers and businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator (German- and French-speaking) in Edinburgh
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Coople. A friendly chat can go a long way, and you never know who might put in a good word for you.
✨Tip Number 2
Practice your language skills! Since this role requires native-level German or French, brush up on your conversational skills. Try role-playing customer scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've handled tricky customer situations in the past. This will help you stand out during interviews and show that you're ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Coople. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Coordinator (German- and French-speaking) in Edinburgh
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone who can communicate fluently in both German and French, make sure to highlight your language skills right at the top of your application. Use examples that showcase your proficiency in both languages, especially in customer service contexts.
Tailor Your Experience:When you’re writing about your previous roles, focus on experiences that relate directly to customer support. We want to see how you've handled customer queries, resolved issues, and collaborated with teams. Make it clear how your past experiences align with our mission at Coople.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. Use a friendly tone in your application to reflect the positive customer experience we aim to provide. Remember, we’re looking for team players who can connect with our clients!
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Coople Switzerland
✨Brush Up on Your Language Skills
Since the role requires native-level German or French, make sure you’re comfortable speaking and writing in both languages. Practise common customer service scenarios in both languages to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Familiarise yourself with Coople’s mission and values. Understand how they connect businesses and workers through flexible work. This will help you align your answers with their goals and demonstrate your enthusiasm for the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully resolved customer issues. Be ready to discuss how you handled difficult situations, as this will showcase your problem-solving skills and ability to maintain a positive customer experience.
✨Show Off Your Tech Savvy
Since the role involves using customer engagement tools, brush up on your knowledge of Excel and PowerPoint. If you have experience with Intercom, be sure to mention it. Highlighting your tech skills will show that you can adapt quickly to the tools used at Coople.
