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- Tasks: Engage with customers daily via live chat and email, solving queries and enhancing their experience.
- Company: Join a dynamic team focused on delivering top-notch customer service and maintaining high TrustPilot scores.
- Benefits: Enjoy a flexible shift pattern with the opportunity to work remotely and gain valuable experience.
- Why this job: Be part of a supportive team that values your input in improving customer satisfaction and processes.
- Qualifications: Must have previous customer-facing experience and strong communication skills.
- Other info: This is a temporary role requiring commitment to a 40-hour work week with weekend shifts.
The predicted salary is between 24000 - 36000 £ per year.
This is a temporary opportunity and we are looking for people who are immediately available and can commit to a 40hr working week over a shift pattern. Interacting with new and existing customers on a daily basis, solving their queries via live chat and email to provide an all-round great customer experience, keeping our TrustPilot score high and meeting individual targets related to quantity and quality Proactively spotting patterns in the frustrations or hopes of our customers, identifying where and how we can change our processes, tools or product to improve our ways of working and improve the customer experience Liaising with other teams across the business (e.g. our underwriters and our Claims and Fraud teamsto ensure a seamless customer experience Keeping compliance at the forefront of your mind, making sure that everything we do and say is in accordance with FCA guidelines Building up expert knowledge of our product, systems, and processes through comprehensive training, and
using our internal knowledge base to fill any gaps in your knowledge Working as part of a team, you will need to be able to work 2-3 weekend days per month (with a lieu day in the week) and 1-2 late shifts per week, as defined by a rota. Experience Previous experience in customer-facing roles is essential, online customer support role and excellent written and verbal communication skills.
Customer Happiness Executive - Backdated Shift employer: Coople Ltd
Contact Detail:
Coople Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Executive - Backdated Shift
✨Tip Number 1
Make sure to highlight your previous experience in customer-facing roles during the interview. Share specific examples of how you handled customer queries and improved their experience, as this will demonstrate your capability to excel in this position.
✨Tip Number 2
Familiarize yourself with our products and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss how you can proactively identify patterns in customer feedback. Think of examples from your past experiences where you suggested improvements based on customer interactions, as this aligns with our goal of enhancing the customer experience.
✨Tip Number 4
Since this role requires working weekends and late shifts, be ready to discuss your availability openly. Showing flexibility and a positive attitude towards shift work will make you a more attractive candidate for this temporary opportunity.
We think you need these skills to ace Customer Happiness Executive - Backdated Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer-facing roles. Emphasize any online customer support experience and showcase your excellent written and verbal communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your availability for the 40-hour work week and your willingness to work weekends and late shifts as required.
Showcase Problem-Solving Skills: In your application, provide examples of how you've proactively identified and solved customer issues in the past. This will demonstrate your ability to enhance the customer experience.
Highlight Compliance Awareness: Mention any experience you have with compliance and regulations, especially if it relates to customer service. This shows that you understand the importance of adhering to guidelines like FCA.
How to prepare for a job interview at Coople Ltd
✨Show Your Customer-Centric Attitude
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've successfully resolved customer queries and contributed to a positive customer experience.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss instances where you identified patterns in customer frustrations and suggested improvements. This will show your proactive approach and ability to enhance processes.
✨Familiarize Yourself with Compliance Guidelines
Since compliance is crucial, brush up on FCA guidelines relevant to the role. Being able to discuss how you ensure compliance in your work will impress the interviewers.
✨Be Ready for Shift Work Discussion
As the role requires flexibility with shifts, be prepared to discuss your availability. Show that you are committed to working weekends and late shifts as needed.
