Customer Support Coordinator (German-speaking, Friday to Monday, 80%)

Overview

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then we are looking for you!

As a Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

Responsibilities

• Part of our London-based team working on the German-speaking market in Switzerland
• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Trouble shoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Management of customer engagement tool.
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Qualifications

• Native level German, spoken and written is a must have.
• Fluent English, spoken and written.
• A first experience in customer service (work experience in a technology led business is a plus).
• Team player with excellent communication skills, and the ability to thrive working in a global, remote team.
• Proactive and dedicated individual, with excellent organisation skills with a solution-orientated way of working.
• Comfortable working in a fast-paced team setting.
• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Work conditions

• The usual weekly working cadence will be Friday – Saturday – Sunday – Monday (4 days / week) in fixed shifts starting 08:30am until 5:00pm (30 minutes break)
• The onboarding and training period will happen onsite in our London office near Old Street station, though afterwards the role can virtually be done fully remote
• Per annum salary indication for the 80% workload: £ 25’000,-

Benefits

• Stock shares for all employees
• Various on-the-job trainings
• Enhanced pension contributions
• Flexible working
• Company events
• A great office in the heart of Old Street