At a Glance
- Tasks: Lead a friendly team to create amazing customer experiences in a fast-paced bakery environment.
- Company: Join a well-established bakery with a rich history and commitment to quality.
- Benefits: Enjoy competitive pay, discounts, free coffee, and generous holiday leave.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Positive attitude, team spirit, and a willingness to learn are key!
The predicted salary is between 13.35 - 13.35 £ per hour.
Joining us - it's more than just a job! Join a team that has been baking fresh, quality products since 1885. From our beginnings in Scarborough, we have grown to nearly 160 shops across Yorkshire, Lincolnshire and the North East - but our commitment to great products, exceptional service and strong local communities continues to guide everything we do.
Our two bakeries are a big part of who we are. It's where our bakery teams bring together quality ingredients, traditional know-how and modern production methods to make the products our customers enjoy every day. From making and baking to packing and delivering, a lot goes on behind the scenes to ensure our shops are stocked with fresh, great-tasting products. Our success is built by passionate people working together across our bakeries, shops and support teams. When you join us, you'll be valued for the contribution you make, supported to develop and given opportunities to share ideas and make a meaningful difference. We're proud to offer a welcoming and inclusive workplace where people from all backgrounds can grow, succeed and thrive.
If you're ready to build your career with a business that values its people and heritage while continuing to look ahead, we'd love to hear from you.
What makes a brilliant Retail Team Leader?
- You don't need to know everything from day one—we'll give you the training and support you need.
- What matters most to us, is that you bring a positive attitude and enjoy making a difference for customers.
You’ll be:
- Friendly and customer-focused - you lead by example, helping your team create a warm welcome and a great experience for every customer.
- A supportive team leader - you bring people together, offer encouragement and help everyone play their part.
- Reliable and responsible - you're ready to take ownership, keep things running smoothly and maintain high standards throughout your shift.
- Ready to take the lead - as a key holder, you'll take responsibility for opening and closing the shop and lead the team when the Shop Manager isn't there.
- Positive and motivating - you bring a can-do attitude and encourage your team to give their best.
- Confident making decisions - you're comfortable solving problems, setting priorities and knowing when to ask for support.
- Ready to learn and develop others - you're keen to build your own skills while helping your colleagues grow in confidence.
- Comfortable in a fast-paced environment - you enjoy staying busy, organising priorities and making sure customers continue to receive great service.
- Committed to food safety - you'll follow all hygiene, allergen and safety procedures, including our standards for nails, jewellery and piercings.
- Flexible - wherever possible, we offer set shifts and provide rotas three weeks in advance, but some flexibility to work different shifts, including evenings and weekends, may be required.
- Comfortable handling food - this is a food-handling role, so you'll need to work with our full range of products, including meat and items containing allergens.
What’s in it for you
- Colleague discount- which you can share with your family.
- Holidays- you'll start with 28 days, including bank holidays, and earn even more the longer you're with us!
- Free coffee- it's our own blend and we think it's fantastic! Enjoy free coffee whenever you're on shift.
- Progression and career opportunities- with nearly 160 shops serving great bakery products to communities across the region, there are plenty of opportunities to learn, grow and take the next step in your career with us!
- Free Employee Assistance Programme- confidential support for you and your family whenever you need it.
- Recognition and long-service awards- because great work and loyalty deserve to be celebrated!
- Comprehensive training programmes- you'll give you the skills, knowledge and confidence to do a great job and grow with us!
What happens after you apply?
We're lucky to receive lots of applications, and we really appreciate the time and effort that goes into every one. Each application is carefully reviewed by a member of our team. If your skills and experience look like a great match, one of our team will be in touch to tell you more about the role and guide you through the next steps. Although the exact process may vary depending on the role, so not every stage will always be needed.
- Hiring manager review- we'll take a closer look at your application.
- Telephone conversation- an informal chat to get to know you and tell you more about the role.
- Face-to-face interview- your chance to meet us and find out whether the role feels right for you.
- Outcome- we'll let you know the result and explain what happens next.
Everyone is welcome
We're proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels respected, included and able to be themselves. We make recruitment decisions based on your skills, experience and potential. If you need any reasonable adjustments or additional support during the application process, just let our us know—we'll be happy to help.
Retail - Team Leader in Pontefract employer: Cooplands Bakery
Cooplands Bakery is an excellent employer that values its team members and fosters a supportive work culture in Wakefield. As a Team Leader, you will enjoy competitive pay, a generous staff discount, and opportunities for personal growth while working in a friendly environment that prioritises customer satisfaction and teamwork. Join us to be part of a company that truly appreciates your contributions and invests in your development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail - Team Leader in Pontefract
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Cooplands Bakery, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail - Team Leader in Pontefract
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Cooplands Bakery that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Cooplands Bakery will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Cooplands Bakery and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Cooplands Bakery
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Cooplands Bakery, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Cooplands Bakery!
