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- Tasks: Lead a team of Customer Service Advisors and enhance service delivery across multiple sites.
- Company: Join Cooplands Bakery, a well-loved brand with a focus on customer satisfaction.
- Benefits: Enjoy 25% staff discount, generous annual leave, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Experience in customer service leadership and strong organisational skills required.
- Other info: Collaborative environment with a focus on continuous improvement and team development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Customer Service Lead to join our team. You will oversee a team of Customer Service Advisors across both our Durham and Scarborough sites, who handle calls, emails, and messages from both external customers and internal teams. As the Lead, you will ensure smooth operations, provide guidance to your team, and work collaboratively with the retail team, support teams, and key stakeholders to deliver exceptional service.
- Lead and support a team of Customer Service Advisors
- Collaborate with retail teams, internal departments, and stakeholders to improve processes and service delivery
- Monitor team performance and provide coaching and development opportunities
- Operate incoming phone lines to support the team during busy periods
- Identify trends and recommend solutions to improve processes and customer experience
Previous experience in a customer service leadership or supervisory role is required. You should have the ability to travel between both sites where required, be highly organized with a focus on delivering excellent service, and knowledge of Zendesk or similar customer service platforms is desirable but not essential.
Benefits include a 25% Cooplands Staff Discount and approximately 28 Days Annual Leave.
Customer Service Quality - Support Lead in Durham employer: Cooplands Bakery
Contact Detail:
Cooplands Bakery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Quality - Support Lead in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who might know about openings at Cooplands Bakery. A friendly chat can sometimes lead to a referral, which is a great way to get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Cooplands Bakery and understanding their customer service ethos. Think about how your experience aligns with their values and be ready to share specific examples of how you've led teams or improved service delivery in the past.
✨Tip Number 3
Show off your leadership skills during the interview! Be prepared to discuss how you’ve coached and developed team members in previous roles. Highlight any successes you've had in improving team performance or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cooplands team. Good luck!
We think you need these skills to ace Customer Service Quality - Support Lead in Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Lead role. Highlight any previous leadership roles and your ability to improve processes, as these are key for us at Cooplands Bakery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your experience aligns with our needs. Don’t forget to mention your teamwork skills and any relevant platforms you’ve used.
Showcase Your Leadership Skills: In your application, be sure to highlight specific examples of how you've led teams in the past. We want to see how you’ve motivated others and improved service delivery, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cooplands Bakery
✨Know Your Stuff
Before the interview, make sure you’re familiar with Cooplands Bakery and their customer service approach. Research their values and recent news to show your genuine interest in the company. This will help you connect your experience to their needs.
✨Showcase Leadership Skills
As a Customer Service Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Collaborate
Collaboration is key in this role. Think of instances where you’ve worked with different teams or departments to achieve a common goal. Be prepared to discuss how you can foster teamwork and improve communication between the customer service team and other stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
