At a Glance
- Tasks: Assist customers in the UK and Ireland with inquiries and order management.
- Company: Join CooperSurgical, a leader in fertility and women's healthcare.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Onsite role in London with occasional travel.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Relevant degree and 3+ years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
In the role of a Customer Service Specialist, you will assist the UK and Ireland markets, handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes. Since your primary responsibilities will be UK and Ireland related, fluent English is a must. You will be reporting to the Customer Experience Manager.
Essential Functions & Accountabilities
- Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders, all through the supply chain.
- Complaint/SRO Management: Manage and handle complaints and return orders, according to current CooperSurgical processes. Secure, follow through and closure on open customer topics.
- Business Support: Handle and manage various customer inquiries.
- Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
- Active part of the complete EMEA CE group. Backup for direct market CEA’s in peaks and unknown situations.
- Ad hoc tasks: Delegated by the Manager and Senior Director, Customer Experience.
Travel Occasionally, 2-3 times a year
Work Environment
Work Location: Onsite London, UK.
Qualifications, Knowledge, Skills and Abilities
- Relevant degree in Customer Service, Sales Support, or Business Administration.
- Experience with Customer Service.
- Experience with Order Management, Complaints/Credits.
- Experience with working in larger and complex international organisations.
- Well-versed in MS-Office and knowledge to NAVISION (or equivalent ERP systems) and CRM.
- English language is mastered in writing and speaking.
- Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Detail oriented, and sense of the big picture.
- Having the ability to and interest in navigating in and adapting.
Experience 3+ years of Business Support/Customer Service experience.
CooperSurgical is an equal opportunities employer.
UK & Ireland Customer Experience & Order Specialist employer: CooperVision
CooperSurgical is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the field of women's healthcare. With a strong commitment to innovation and collaboration, employees enjoy a supportive work culture that fosters professional growth and development opportunities. Located in London, the company offers a dynamic environment where team members can thrive and contribute to meaningful healthcare solutions for families across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land UK & Ireland Customer Experience & Order Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CooperSurgical and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting women and families. Show them you're not just another candidate!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Customer Experience Specialist. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the CooperSurgical team. Don’t miss out on this opportunity!
We think you need these skills to ace UK & Ireland Customer Experience & Order Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience & Order Specialist. Highlight your relevant experience in customer service and order management, and don’t forget to sprinkle in some examples that show how you embody our values like being dedicated and innovative.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about women’s healthcare and how your skills can help us support patients. Keep it friendly and professional, and make sure to mention your experience with handling customer inquiries and complaints.
Showcase Your Skills:We want to see your skills in action! If you have experience with MS-Office, NAVISION, or any CRM systems, make sure to highlight that. Also, share any specific examples of how you've successfully managed orders or resolved customer issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CooperVision
✨Know the Company Inside Out
Before your interview, take some time to research CooperSurgical. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role focuses on customer experience, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved complaints or managed orders efficiently, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer inquiries or complaints. Practise your responses to common scenarios related to order management and customer support, ensuring you demonstrate a structured and quality-conscious approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
