At a Glance
- Tasks: Assist customers in the UK and Ireland with inquiries and order management.
- Company: Join CooperSurgical, a leader in fertility and women's healthcare.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Other info: Onsite role in London with occasional travel.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Relevant degree and 3+ years in customer service or business support.
The predicted salary is between 30000 - 40000 £ per year.
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.
Responsibilities
- In the role of a Customer Service Specialist, you will assist the UK and Ireland markets, handling various customer requests and inquiries.
- You will be working closely together with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes.
- Since your primary responsibilities will be UK and Ireland related, fluent English is a must.
- You will be reporting to the Customer Experience Manager.
Essential Functions & Accountabilities
- Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders, all through the supply chain.
- Complaint/SRO Management: Manage and handle complaints and return orders, according to current CooperSurgical processes. Secure, follow through and closure on open customer topics.
- Business Support: Handle and manage various customer inquiries.
- Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
- Active part of the complete EMEA CE group. Backup for direct market CEA’s in peaks and unknown situations.
- Ad hoc tasks: Delegated by the Manager and Senior Director, Customer Experience.
Travel
Occasionally, 2-3 times a year.
Work Environment
Work Location: Onsite London, UK.
Qualifications, Knowledge, Skills and Abilities
- Relevant degree in Customer Service, Sales Support, or Business Administration.
- Experience with Customer Service.
- Experience with Order Management, Complaints/Credits.
- Experience with working in larger and complex international organisations.
- Well-versed in MS-Office and knowledge to NAVISION (or equivalent ERP systems) and CRM.
- English language is mastered in writing and speaking.
- Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Detail oriented, and sense of the big picture.
- Having the ability to and interest in navigating in and adapting.
Experience
3+ years of Business Support/Customer Service experience.
CooperSurgical is an equal opportunities employer.
UK & Ireland Customer Experience & Order Specialist in London employer: CooperVision
CooperSurgical is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the field of women's healthcare. With a strong commitment to innovation and collaboration, the company fosters a friendly work culture that encourages professional growth and development. Located in London, employees benefit from a vibrant city atmosphere, along with opportunities to engage in meaningful work that supports families and patients during critical moments in their lives.
StudySmarter Expert Advice🤫
We think this is how you could land UK & Ireland Customer Experience & Order Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at CooperSurgical or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching CooperSurgical's values and products. Show us that you’re not just another candidate; you’re genuinely interested in our mission to support women and families.
✨Tip Number 3
Practice your customer service skills! Think of real-life scenarios where you’ve handled complaints or managed orders. We want to see how you tackle challenges and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace UK & Ireland Customer Experience & Order Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Experience & Order Specialist role. Highlight your relevant experience in customer service and order management, and don’t forget to sprinkle in some of those keywords from the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with CooperSurgical and how your background makes you a perfect fit for the team. Keep it friendly and professional, and make sure to connect your experiences to our values.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve successfully managed customer inquiries or resolved complaints.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at CooperVision
✨Know the Company Inside Out
Before your interview, take some time to research CooperSurgical. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer experience, prepare examples from your past work where you successfully handled customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Familiarise Yourself with Order Management Processes
Brush up on your knowledge of order management and complaint handling processes. Be ready to discuss how you've managed similar tasks in previous roles, and demonstrate your understanding of the importance of following procedures to ensure customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows that you're engaged and serious about the position.
