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- Tasks: Provide first-line IT support and troubleshoot technical issues for internal customers.
- Company: Join CooperVision, a leading global manufacturer of contact lenses.
- Benefits: Enjoy 25 days holiday, healthcare cover, and a wellness platform.
- Why this job: Be the go-to tech hero and help improve lives with innovative solutions.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills.
- Other info: Diverse culture with growth opportunities and access to LinkedIn Learning.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
IT Service Desk Analyst
Location
Delta Park, Segensworth – Hybrid
Hours
37.5 Weekly (0900 – 1700)
Overview
CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.
Job Summary – What to expect
As the IT Service Desk Analyst in our IT Operations team, you will be the first point of contact for internal customers seeking technical support. Your role is vital in ensuring smooth day-to-day IT operations across the UK and US, helping to maintain high service standards and resolve issues efficiently. The IT Operations team supports a highly virtualised global environment and is central to maintaining business continuity. You will participate in out‑of‑hours support rotation.
Responsibilities
- Respond to inbound calls and electronic requests from internal customers.
- Create and document support incidents in the IT Service Management system.
- Provide first‑line support to resolve tickets before escalation.
- Troubleshoot software and hardware issues.
- Communicate effectively with other IT teams to ensure smooth resolution.
- Ensure timely resolution or escalation of tickets and keep users informed.
- Participate in out‑of‑hours support rotation.
Qualifications
Required
- 2 years of equivalent work experience in IT support or a related field.
Preferred
- A degree in Computer Information Systems or equivalent professional qualifications.
- Hands‑on experience with hardware troubleshooting and support.
- Strong technical knowledge of client computing hardware/software, mobile devices, and operating systems.
What we offer
Competitive compensation and a benefits package including 25 days holiday, on‑call allowance, pension scheme, healthcare cover, life assurance, Wellness Platform, discounted contact lens scheme, and more.
What you can expect
CooperVision employees welcome into a diverse and progressive global business, inclusive culture, employee resource groups and opportunities for growth.
Equal Opportunity Statement
All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.
Apply
We also provide access to LinkedIn Learning to help you develop in your career. If you like what you see, take the first step toward your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.
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IT Service Desk Analyst employer: CooperVision
Contact Detail:
CooperVision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CooperVision on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our troubleshooting skills and how we handle customer queries effectively.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance! It shows we’re serious about joining CooperVision and helps us stand out from the crowd.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience in IT support and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for CooperVision. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical knowledge in your application. Mention any hands-on experience with hardware troubleshooting, software support, or operating systems. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our careers page. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and other opportunities there!
How to prepare for a job interview at CooperVision
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around client computing hardware and software. Be ready to discuss your hands-on experience with troubleshooting and support, as this will show that you're not just familiar with the theory but can also apply it in real-world scenarios.
✨Practice Your Communication Skills
As an IT Service Desk Analyst, you'll need to communicate effectively with internal customers and other IT teams. Practise explaining complex technical issues in simple terms. This will help demonstrate your ability to keep users informed and ensure smooth resolutions during the interview.
✨Familiarise Yourself with the Company
Do a bit of research on CooperVision and its culture. Understanding their mission to improve people's lives through contact lenses can help you align your answers with their values. Plus, it shows genuine interest in the company, which is always a plus!
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving a ticket under pressure or dealing with an unhappy user. Think of examples from your past experience where you've successfully navigated similar challenges, as this will highlight your problem-solving skills and ability to maintain high service standards.
