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- Tasks: Provide technical support for global Distribution and Packaging systems, ensuring optimal productivity.
- Company: Join CooperVision, a leading manufacturer of soft contact lenses with a global presence.
- Benefits: Gain valuable experience in IT operations and contribute to impactful projects.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a team that enhances people's daily lives through innovative technology.
- Qualifications: Results-oriented with problem-solving skills and accountability.
The predicted salary is between 30000 - 40000 £ per year.
Fareham, Hampshire, United Kingdom (On-site)
THIS OPPORTUNITY IS OPEN TO INTERNAL CANDIDATES ONLY
Department: CVI IT Operations Systems
Location: Delta Park (with occasional travel to Mountpark)
Working hours: A Shift (Double Day A - Rotating 5.45am-13.45pm/2pm-10pm). On-Call Eligible
A brighter future awaits you. CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.
Job summary – What to expect:
As a Global Systems Support Analyst within our IT Operations Systems department, you will provide technical support of business‑critical Distribution and Packaging systems globally. You will ensure that the different systems and equipment are providing the required service to the Operations teams for optimal productivity and availability, and be the interface between the Help Desk of the supplier and the operational team to find a resolution in the case of a Systems Incident, acting as level 2 support.
Your responsibilities will include:
- Running and reviewing daily reports for various groups, including senior management to avoid any service diversion.
- Managing global incident queues by prioritization, ensuring resolution within standard SLA times.
- Writing technical documents and demonstrating knowledge, including system functionality, technical workflows, user guides for global end users and IT teams.
- Training the employees and operators on the system.
- Working with the BSA teams testing and developing new development and process improvements.
- Creating monthly KPI reports including incident trending with the goal to improve the global quality service.
- Proposing and ensuring the implementation of global operational improvements for process optimization and system performance.
- Providing support outside normal working hours during business‑critical periods, including participation in an on call rotation.
- Ensuring business continuity among the Operational main technologies and equipment (WCS, JDA, ASRS/OSR, other local site picking technology, packaging machines).
- During major interruptions, escalating issues and driving troubleshooting sessions with related vendors and other IT verticals (Networking, Servers, DBAs).
About you:
We are looking for someone with:
- Results‑orientation
- Problem solving abilities
- Accountability
- Experience
Global Systems Support Analyst- 12 Month Secondment in Hampshire employer: CooperVision
Contact Detail:
CooperVision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Systems Support Analyst- 12 Month Secondment in Hampshire
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within CooperVision. Let them know you're interested in the Global Systems Support Analyst role. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Familiarise yourself with the systems mentioned in the job description, like WCS and JDA. We want you to shine when discussing how you can support the Operations teams!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you resolved issues effectively. We love candidates who can demonstrate accountability and results-orientation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at CooperVision. Let’s get you that role!
We think you need these skills to ace Global Systems Support Analyst- 12 Month Secondment in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global Systems Support Analyst role. Highlight your relevant experience in IT support and any specific systems you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving abilities and results-oriented mindset, as these are key for us.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills and experience with business-critical systems. We love seeing candidates who can demonstrate their knowledge of system functionality and workflows, so make it clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CooperVision
✨Know Your Systems
Familiarise yourself with the specific Distribution and Packaging systems mentioned in the job description. Brush up on your technical knowledge and be ready to discuss how you would handle system incidents or support queries.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. Be ready to explain your thought process and how you prioritised tasks under pressure.
✨Understand the Role of Communication
As a Global Systems Support Analyst, you'll need to liaise between various teams. Think about how you can demonstrate your communication skills during the interview, perhaps by discussing how you've trained others or created user guides in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to system incidents or operational challenges. Practice articulating your approach to troubleshooting and ensuring business continuity, as these are key aspects of the role.