Senior Despatch Operator, Packaging - Blue Shift in Eastleigh

Job Summary - What To Expect

Working with the Packaging Team Leader, the Senior Despatch Operator will be expected to provide control of the Mountpark Despatch area and to ensure customer requirements, production performance targets, quality standards, and ship days are met and where possible exceeded. The postholder is required to have an aptitude for problem solving and the ability to work on their own initiative and as part of a team to nurture a forward thinking and flexible work ethic.

Key Responsibilities:

• Carry out tasks and operate any required machines and processes associated with the smooth running of the despatch area as requested by the Packaging Team Leader.
• Support the Packaging Team Leader as point of contact for Goods Out Mountpark liaising with packaging, distribution, customer service and export shipping.
• Prioritize workload to meet customer demand and satisfaction.
• Provide support to the Packaging Team Leader through feedback on work levels and despatch issues on a regular basis.
• Investigate and respond to problematic shipments and operational issues communicating with all necessary departments to ensure minimum disruption.
• Comply with health and safety regulations within the team and the environment ensuring safe practice regarding use of equipment and general good housekeeping.
• Support the Packaging Team Leader to investigate and respond to any enquiries received from other departments.
• Use of systems appropriate to your department, including JDA, Baan, GPSII, Microsoft Office and shipping systems.
• Receive any new training and train other operators as required.
• Completion of relevant shipping documentation.
• Ensure month end controls are adhered to within the Goods Out Mount Park area.
• Be aware of and contribute to continuous improvement projects as appropriate.
• Ensure security is maintained within the despatch area.
• Loading and unloading of vehicles using appropriate equipment within Health and Safety guidelines.

In the absence of a Packaging Team Leader, you may be asked to carry out the following duties:

• Ensuring the departmental Service levels are maintained and where possible exceeded in compliance with organisational requirements.
• Investigate and respond to problems in relation to Despatch communicating any issues to your Section Leader.
• Understanding of all relevant Health & Safety and GMP procedures to ensure a safe and clean working environment.
• Provide input and deliver team briefs to shift, cascading company and departmental information.
• Manage the daily workflow within the Goods Out Mountpark warehouse ensuring vehicles picking up are loaded on time in full.

What are we looking for?

• Enthusiastic and flexible, a Team Player, also able to work alone as well as within a team, with excellent inter-personal skills.
• Good standard of education including English and Maths.
• Working Knowledge of the company’s WMS (JDA) and Baan.
• Good working knowledge of the company’s distribution and Goods Out environment.

In addition, you’ll have experience in:

• Able to use own initiative and make decisions.
• Basic understanding of the equipment relevant to the specified area.
• Knowledge of the in-house applications, e.g. Baan, JDA.
• Knowledge of Export Shipping requirements.
• Experience of working in a similar Goods Out / Mail Desk area.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including 22 shifts holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success. All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Location: Unit 1, Wide Lane, Southampton, Hampshire, SO18 2FA, GB (Sur site)