At a Glance
- Tasks: Lead the team in delivering outstanding customer service and support residents with compassion.
- Company: TLC Care, a values-driven organisation focused on Truth, Love, and Compassion.
- Benefits: Competitive pay, discounts at retailers, gym membership, and excellent training opportunities.
- Other info: Join a growing organisation with a focus on continuous improvement and personal development.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, professional appearance, and ability to manage time effectively.
The predicted salary is between 25000 - 30000 € per year.
TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.
The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit is the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.
To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice on our products and services. To assist with some of the Administration duties of the care home as directed by the Business Support Manager.
In return we offer:
- High specification working environment
- Competitive rate of pay
- Discounts at approx. 2000 high street retailers (including supermarkets)
- Discounted gym membership
- Subsidised healthcare cash-plans
- Auto enrolment pension scheme
- Free meals
- Excellent training & development opportunities within a growing organisation
Requirements:
- Strong communication skills with excellent telephone manner, remaining courteous at all times.
- Professional, neat appearance.
- Ability to manage own time, prioritising and organising work appropriately.
- Good attention to detail
- PC Literate
- Satisfactory DBS checks and references
- Evidence of legal eligibility to work in the UK
Customer Service Supervisor - Bank in Potters Bar employer: Cooperscroft Care Home
At TLC Care, we pride ourselves on fostering a supportive and compassionate work environment where our values of Truth, Love, and Compassion are at the heart of everything we do. As a Customer Service Supervisor, you will not only lead by example in delivering exceptional service but also benefit from a high specification working environment, competitive pay, and extensive training opportunities that promote personal and professional growth. Join us in making a meaningful impact in the lives of our residents while enjoying perks like discounts at over 2000 retailers and subsidised healthcare plans.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor - Bank in Potters Bar
✨Tip Number 1
Get to know the company culture! Before your interview, dive into TLC Care's values of Truth, Love, and Compassion. Show us how you embody these values in your past experiences, and you'll stand out as a perfect fit for our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to demonstrate strong communication abilities. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress us during the interview.
✨Tip Number 3
Prepare to discuss feedback handling! We want to hear how you've tackled customer complaints in the past. Think of specific examples where you turned a negative experience into a positive one, showcasing your problem-solving skills and commitment to continuous improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining TLC Care and being part of our mission to provide exceptional service to our residents.
We think you need these skills to ace Customer Service Supervisor - Bank in Potters Bar
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see how much you care about delivering an outstanding experience and how you embody our values of Truth, Love, and Compassion.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Supervisor. Highlight your relevant experience and skills that align with the job description, especially your ability to handle feedback and resolve complaints effectively.
Be Professional and Courteous:Remember, your written application is your first impression! Keep it professional, neat, and courteous. Use a friendly tone but maintain a level of professionalism that reflects the high standards we uphold at TLC Care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cooperscroft Care Home
✨Embrace the Values
Before your interview, take some time to really understand TLC Care's values of Truth, Love, and Compassion. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples that highlight your alignment with their mission.
✨Showcase Your Communication Skills
As a Customer Service Supervisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend to ensure you come across as professional and courteous, just like you would with customers.
✨Prepare for Feedback Scenarios
Since addressing customer feedback is a big part of the role, think of instances where you've successfully handled complaints or feedback in the past. Be ready to discuss how you turned a negative situation into a positive outcome, showcasing your problem-solving skills and commitment to continuous improvement.
✨Dress the Part
First impressions matter! Make sure you present yourself in a neat and professional manner. Choose an outfit that reflects the professionalism expected in a care home environment, as this will help you feel more confident and show that you take the opportunity seriously.
