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- Tasks: Support the Export sales team with logistics and customer enquiries.
- Company: Join a dynamic company focused on export and customer service.
- Benefits: Competitive salary, early finishes, extra holidays, and social events.
- Why this job: Be part of a team that values customer satisfaction and teamwork.
- Qualifications: Experience in customer service and strong administrative skills required.
- Other info: Enjoy a friendly environment with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Service staff member to support the Export sales team and Export Projects Team with their daily activities and enquiries. To arrange the shipping logistics and associated documentation to enable on-time delivery of export orders.
Duties And Responsibilities
- Deliver excellent customer service.
- Receive incoming sales related enquiries.
- Deal with administration of letters of credit and other export payment methods
- Liaise with Operations over the expediting of projects
- Carry out any sales and marketing administration duties when and where required by the company.
- Support visits by customers, designers and authority bodies to the company\’s premises and/or reference sites.
- Carry out additional work responsibilities when considered necessary by the management.
Essential Skills, Experience and Qualifications
- Previous and proven sales support/customer service experience
- Ability to learn and respond to technical information enquiries
- Strong administrative skills
- Strong Microsoft Outlook, Excel and Word experience
Desirable
- Previous and proven customer services experience.
- Formal sales training.
- Business related or technical qualification.
- Worked in a manufacturing environment.
- Worked in a construction industry related business.
- Worked in a project orientated or heavily bespoke product environment.
- Fire and/or Safety Background.
- Shipping and logistics experience
- Export shipping documentation experience
Attributes
- Results driven.
- Good negotiator.
- Good communicator.
- Customer focus approach.
- High energy.
- Able to take pressure.
- Understanding and empathy with the construction industry.
- Tenacious.
- Team player.
- Technically minded.
- Passion and pride in the work carried out and areas of responsibility.
- Practical
- Attention to detail
Benefits
- Competitive salary available upon request
- Ample free onsite parking
- Early finish and dress-down Fridays
- Above statutory Holiday allowance plus able to buy additional holiday
- Company social events
- Employee Assistance Programme
- Eyecare vouchers
- Cycle to work scheme
- Friendly and supportive environment
- Access to a Discounted Shopping Platform
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Export Customer Services Advisor employer: Coopers Fire
Contact Detail:
Coopers Fire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Services Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in export or customer service roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shipping logistics and export documentation. We want you to show off your skills and experience, so practice answering common questions related to customer service and sales support.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Export Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can support our Export sales team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Remember, we love a good story, so make it engaging!
Showcase Your Skills: Don’t forget to mention your administrative skills and experience with Microsoft Office. We’re looking for someone who can handle logistics and documentation like a pro, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Coopers Fire
✨Know Your Stuff
Make sure you brush up on the technical aspects of export logistics and documentation. Familiarise yourself with terms like letters of credit and shipping processes, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service Mindset
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or enquiries, as this role is all about supporting the sales team and ensuring customer satisfaction.
✨Show Your Team Spirit
This position requires a good team player, so be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you worked closely with different departments, especially in a project-oriented environment.
✨Be Ready for Pressure
Since the job can get hectic, think of scenarios where you successfully managed stress or tight deadlines. Share how you prioritised tasks and maintained attention to detail, which is crucial in export operations.
