At a Glance
- Tasks: Support the Export sales team with logistics and customer service.
- Company: Join a dynamic company focused on export and customer satisfaction.
- Benefits: Competitive salary, early finishes, extra holidays, and social events.
- Other info: Enjoy a friendly environment with ample parking and employee perks.
- Why this job: Be part of a team that values your input and offers growth opportunities.
- Qualifications: Experience in customer service and strong administrative skills required.
The predicted salary is between 30000 - 42000 € per year.
We are looking for a Customer Service staff member to support the Export sales team and Export Projects Team with their daily activities and enquiries. To arrange the shipping logistics and associated documentation to enable on-time delivery of export orders.
Duties and Responsibilities
Deliver excellent customer service.
Receive incoming sales related enquiries.
Deal with administration of letters of credit and other export payment methods
Liaise with Operations over the expediting of projects
Carry out any sales and marketing administration duties when and where required by the company.
Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
Carry out additional work responsibilities when considered necessary by the management.
Skills, Experience and Qualifications
Essential:
Previous and proven sales support/customer service experience
Ability to learn and respond to technical information enquiries
Strong administrative skills
Strong Microsoft Outlook, Excel and Word experience
Desirable:
Previous and proven customer services experience.
Formal sales training.
Business related or technical qualification.
Worked in a manufacturing environment.
Worked in a construction industry related business.
Worked in a project orientated or heavily bespoke product environment.
Fire and/or Safety Background.
Shipping and logistics experience
Export shipping documentation experience
Attributes:
Results driven.
Good negotiator.
Good communicator.
Customer focus approach.
High energy.
Able to take pressure.
Understanding and empathy with the construction industry.
Tenacious.
Team player.
Technically minded.
Passion and pride in the work carried out and areas of responsibility.
Practical
Attention to detail
Benefits:
Competitive salary – available upon request
Ample free onsite parking
Early finish and dress-down Fridays
Above statutory Holiday allowance plus able to buy additional holiday
Company social events
Employee Assistance Programme
Eyecare vouchers
Cycle to work scheme
Friendly and supportive environment
Access to a Discounted Shopping Platform
Export Customer Services Advisor in Portsmouth employer: Coopers Fire
As an Export Customer Services Advisor, you will thrive in a friendly and supportive environment that prioritises employee well-being and growth. With competitive salaries, ample benefits including early finishes, dress-down Fridays, and opportunities for professional development, our company fosters a culture of teamwork and customer focus, making it an excellent employer for those seeking meaningful and rewarding careers in the export sector.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Services Advisor in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Show us that you understand their operations and how you can contribute to their success. Tailor your answers to highlight your customer service experience and logistics knowledge.
✨Tip Number 3
Practice your communication skills! As an Export Customer Services Advisor, you'll need to be a great communicator. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Export Customer Services Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can support our Export sales team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our needs. Remember, we love a good story, so make it engaging!
Show Off Your Skills:Don’t forget to mention your administrative skills and experience with Microsoft Office. We’re looking for someone who can handle logistics and documentation like a pro, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coopers Fire
✨Know Your Stuff
Make sure you brush up on your knowledge of export processes and shipping logistics. Familiarise yourself with common documentation like letters of credit, as well as the specific requirements of the construction industry. This will show that you're not just a good communicator but also technically minded.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered excellent customer service. Think about times when you dealt with challenging enquiries or resolved issues effectively. This will demonstrate your customer-focused approach and ability to handle pressure.
✨Be Ready for Technical Questions
Since the role requires responding to technical information enquiries, be prepared to answer questions that test your understanding of the products and services. Brush up on any relevant technical knowledge and be ready to discuss how you would approach problem-solving in this area.
✨Demonstrate Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Think of examples where you've successfully worked with others, especially in a sales support or project-oriented environment. Highlight your tenacity and how you can contribute to a positive team dynamic.
