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For Companies At a Glance
- Tasks: Support and grow B2B enterprise customers in a tech-driven environment.
- Company: Fast-growing VC-backed company with a modern approach.
- Benefits: Flexible hours, competitive salary, 30 days vacation, and mobility perks.
- Why this job: Be the key contact for customers and make a real impact.
- Qualifications: 3+ years in Customer Success or relevant degree; strong communication skills.
- Other info: Hybrid work model with regular team events and structured onboarding.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment.
Your Role
- You manage and support B2B enterprise customers throughout their lifecycle.
- After successful onboarding, you become the main point of contact for all customer inquiries and requests.
- You communicate daily with customers via email and digital collaboration tools, including scheduled check-ins and service calls.
- You act as the central interface between customers and internal teams, ensuring that issues, feedback, and escalations are resolved efficiently.
- For complex topics, you collaborate closely with relevant stakeholders and ensure timely and independent resolution of customer requests.
Your Profile
- At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practical experience.
- Confident working with MS Office and CRM systems (e.g., Salesforce); experience with support or ticketing tools is a plus.
- Excellent English communication skills.
- Experience working with software solutions, ideally in SaaS, HR tech, or CRM environments.
- Strong communication skills, empathy, and a structured, solution-oriented mindset.
- High level of ownership, organization, and the ability to work independently.
What's Offered
- Flexible working hours and a hybrid work model.
- Competitive salary consisting of fixed and variable components.
- 30 days of vacation (based on a 5-day work week).
- Mobility benefits (e.g., public transport ticket or bike leasing).
- Company pension scheme and corporate benefits.
- Modern hardware of your choice (Mac or Windows).
- Regular team events and social activities.
- Structured onboarding and a collaborative, professional work environment.
The role is based in London with a hybrid setup (approximately 3 days per week in the office). During the onboarding period, higher on-site presence may be required.
To be considered, follow this easy 3-step process:
- Click on the apply button which will redirect you to our apply page.
- Add your CV and any other data to complete your profile.
- Talk to Coo (our AI recruiter) for it to understand your experience and ambitions.
Once your profile is confirmed, you will be considered for this position and potentially any other similarly matching positions.
Customer Success Manager in VC-backed fast growing company in London employer: Cooperjobs
Contact Detail:
Cooperjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in VC-backed fast growing company in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your skills in managing B2B relationships and solving customer issues efficiently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, you’ll get to chat with Coo, our AI recruiter, who can help match you with the right opportunities.
We think you need these skills to ace Customer Success Manager in VC-backed fast growing company in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your experience in managing B2B enterprise customers and any relevant software solutions you've worked with.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your background makes you a great fit for our team. Be sure to mention specific examples of how you've supported customers in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your excellent English communication skills right from the start.
Follow the Application Steps: Don't forget to follow our easy 3-step application process on our website! It’s super straightforward: apply, add your CV, and chat with Coo. This will help us get to know you better and see if you're the right fit for the role.
How to prepare for a job interview at Cooperjobs
✨Know Your Customer Success Basics
Brush up on the fundamentals of Customer Success and Account Management. Be ready to discuss your previous experiences in managing B2B enterprise customers, highlighting how you’ve supported them throughout their lifecycle.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and internal teams, especially during complex situations.
✨Familiarise Yourself with Relevant Tools
Get comfortable with CRM systems like Salesforce and any support or ticketing tools you’ve used. Be prepared to discuss how you’ve leveraged these tools to enhance customer relationships and resolve issues efficiently.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you’ve tackled challenges in a structured and solution-oriented way. Highlight your ability to take ownership and work independently, as these traits are crucial for success in this role.
