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For Companies At a Glance
- Tasks: Support and grow B2B enterprise customers in a tech-driven environment.
- Company: Fast-growing VC-backed company with a modern approach.
- Benefits: Flexible hours, competitive salary, 30 days vacation, and mobility perks.
- Why this job: Be the key contact for customers and make a real impact.
- Qualifications: 3+ years in Customer Success or relevant degree; strong communication skills.
- Other info: Hybrid work model with regular team events and structured onboarding.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for one of our clients. We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment.
Your Role
- You manage and support B2B enterprise customers throughout their lifecycle.
- After successful onboarding, you become the main point of contact for all customer inquiries and requests.
- You communicate daily with customers via email and digital collaboration tools, including scheduled check‑ins and service calls.
- You act as the central interface between customers and internal teams, ensuring that issues, feedback, and escalations are resolved efficiently.
- For complex topics, you collaborate closely with relevant stakeholders and ensure timely and independent resolution of customer requests.
Your Profile
- At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practical experience.
- Confident working with MS Office and CRM systems (e.g., Salesforce); experience with support or ticketing tools is a plus.
- Excellent English communication skills.
- Experience working with software solutions, ideally in SaaS, HR tech, or CRM environments.
- Strong communication skills, empathy, and a structured, solution‑oriented mindset.
- High level of ownership, organization, and the ability to work independently.
What’s Offered
- Flexible working hours and a hybrid work model.
- Competitive salary consisting of fixed and variable components.
- 30 days of vacation (based on a 5‑day work week).
- Mobility benefits (e.g., public transport ticket or bike leasing).
- Company pension scheme and corporate benefits.
- Modern hardware of your choice (Mac or Windows).
- Regular team events and social activities.
- Structured onboarding and a collaborative, professional work environment.
The role is based in London with a hybrid setup (approximately 3 days per week in the office). During the onboarding period, higher on‑site presence may be required.
To be considered, follow this easy 3‑step process:
- Click on the apply button which will redirect you to our apply page.
- Add your CV and any other data to complete your profile.
- Talk to Coo (our AI recruiter) for it to understand your experience and ambitions.
Once your profile is confirmed, you will be considered for this position and potentially any other similarly matching positions.
Customer Success Manager in VC-backed fast growing company employer: Cooperjobs
Contact Detail:
Cooperjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in VC-backed fast growing company
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your skills in managing B2B relationships and solving customer issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, you’ll get to chat with Coo, our AI recruiter, who can help match you with the right opportunities.
We think you need these skills to ace Customer Success Manager in VC-backed fast growing company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success or Account Management. Use keywords from the job description to show that you’re a perfect fit for the role.
Showcase Your Communication Skills: Since communication is key in this role, include examples of how you've effectively communicated with clients or teams in the past. This will help us see your strong English skills in action!
Highlight Relevant Tools Experience: Mention any experience you have with CRM systems like Salesforce or support tools. This shows us you're ready to hit the ground running and can navigate the tech-driven environment we thrive in.
Follow the Application Steps: Don’t forget to apply through our website! Just click the apply button, fill in your details, and chat with Coo, our AI recruiter. It’s a simple process that helps us get to know you better.
How to prepare for a job interview at Cooperjobs
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success. Understand the lifecycle of B2B enterprise customers and be ready to discuss how you've managed similar portfolios in the past. Highlight your experience with onboarding and maintaining customer relationships.
✨Showcase Your Communication Skills
Since this role involves daily communication with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively resolved customer inquiries or escalated issues in previous roles. This will demonstrate your strong communication skills and empathy.
✨Familiarise Yourself with Relevant Tools
Get comfortable with MS Office, CRM systems like Salesforce, and any support or ticketing tools you’ve used. Be ready to discuss how you've leveraged these tools to enhance customer experiences and streamline processes. If you have experience in SaaS or HR tech, make sure to highlight that too!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to collaborate with internal teams to resolve complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your structured, solution-oriented mindset.
