At a Glance
- Tasks: Lead operations in mortgages and savings, ensuring top-notch customer service and team performance.
- Company: Respected Building Society known for competitive products and excellent service.
- Benefits: Hybrid working options and a supportive work environment.
- Other info: Opportunity to inspire teams and drive operational excellence in a dynamic setting.
- Why this job: Make a real impact by leading teams and enhancing customer experiences.
- Qualifications: 5+ years in senior operations within Financial Services and strong leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
The role
We are currently working exclusively with a well-established and respected Building Society to identify a new Head of Operations (Mortgages & Savings).
Reporting to COO the role of Head of Operations (Mortgages & Savings) will have full responsibility for all aspects of delivering customer outcomes in retail savings (acquisition and servicing) and mortgage servicing.
- Further responsibilities for Head of Operations (Mortgages & Savings) include
- Ensure the highest levels of customer service to members
- Set and oversee the achievement of KPI's for internal teams and individuals
- Lead, inspire and develop the direct reports and teams. Including Retail, Sales, Mortgage Servicing and Marketing.
- Ensure all operational processes and procedures are completed to the satisfaction of members and meet SLA's.
- Manage third party relationships and ensure compliance with the Society's third party policies
- Ownership of 1st line Risk & Compliance for Branch, Sales, Marketing & Servicing
- Use MI to identify trends and changes relating to Sales and Customer Service volumes and this relates to the overall business plan
The Company
- A well established and respected Building Society with a reputation for highly competitive products and excellent customer service. Hybrid working is available.
The Person
- c5+ years experience in a similar senior operations role within Financial Services.
- Strong leadership credentials with a proven track record of motivating and inspiring teams to achieve/exceed targets and goals
- Skilled in third party management with strong commercial and negotiation skills
- Demonstrate success in embedding and delivering operational and customer service excellence
- The ability to build credibility and influence at all levels of seniority
- Calm and focused under pressure who finds & delivers pragmatic solutions
- Strong MS Office including Word & Excel.
Head of Operations (Mortgages & Savings) in Stafford employer: CooperGrey Recruitment Ltd
As a leading specialist banking business in Cardiff, we pride ourselves on fostering a dynamic work culture that champions innovation and employee growth. Our commitment to professional development is matched by our focus on work-life balance and a supportive environment, making us an excellent employer for those looking to make a meaningful impact in the banking sector.
Contact Details:
CooperGrey Recruitment Ltd Recruitment Team
